Head of Service
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I am a confident and focused professional, with many years’ experience in people and performance management. Passionate about providing a quality service and continually driving improvements to the customer experience. I pride myself on having the resilience and ability to think “outside the box” to overcome the inevitable challenges which arise in any work environment. I am self-motivated, trustworthy,diligent, and dependable. I enjoy a challenge and I am constantly looking to develop my skills further.
The key focus of my current role as Head of Service at Capita, Primary Care Support England is based around providing leadership, direction, and oversight to the operational management teams to deliver an efficient and effective end to end service for the customer, client, and our business.
Educated to A Level standard followed by 25 years experience in customer service and management roles.
