Andria Dsouza

Friendly Customer Services Advisor with strong problem-solving skills and focus on customer satisfaction. Skilled in handling diverse customer queries, providing solutions, and fostering positive relationships. Proven ability to communicate clearly and manage time effectively, ensuring seamless customer experience.

Committed to maintaining high standards and contributing positively to team goals. Bringing strong communication and problem-solving skills to every interaction. Always focused on delivering exceptional customer service and resolving issues promptly.

Skilled in managing multiple tasks efficiently and maintaining positive attitude under pressure. Eager to contribute to team environment and assist customers with friendly and professional approach. Experienced in delivering top-notch customer service and resolving issues promptly.

Strong communicator with knack for building rapport and ensuring customer satisfaction. Quick learner who adapts to new systems and environments with ease.

Warehouse operator - First call services - Staines

(2025-05 - 2026-06)

• Communicated effectively with supervisors, improving overall workflow.
• Operation of conveyor belts ensured timely sorting of packages.
• Verified contents of shipments against invoices for accuracy assurance.
• Followed all health and safety guidelines, contributing to a safe workplace environment.

Customer Services Advisor - World duty free through Artisan - Heathrow Terminal 3 and 5

(2023-03 - 2024-03)

• Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
• Helped customers feel valued and appreciated by proactively going the extra mile to solve queries and complaints.
• Adapted communication style to suit diverse customer base, enhancing understanding and satisfaction.
• Helped customers resolve difficulties using attentive listening skills and clever problem-solving.

Receptionist - SBHL at holiday Inn Express - Slough

(2022-07 - 2023-01)

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Greeted visitors warmly, providing a professional first impression of the organisation.
• Maintained a clean and safe working environment, adhering to health and safety regulations.

Warehouse Picker and packer - Getir - Ashford

(2021-09 - 2022-06)

• Kept warehouse and work areas clean, tidy and hazard-free to maintain safe working environment.
• Accurately picked customer orders from warehouse stock, maintaining high accuracy levels to minimise errors.
• Collaborated with team members to meet daily targets, contributing to an increase in overall productivity.

GCSEs - English - St Andrew's institute Vasco da gama Goa, India