Andriy Kuzyk

Experience in customer service, project coordination and day-to-day operations across training, marketing and an IT business. Currently delivers remote sessions for Service Club, supports participants and resolves live platform issues. Previous work includes coordinating activity across seven brands and managing clients, suppliers and technical projects as a business owner. Uses digital tools to organise work and ChatGPT and Claude for research, communication and problem-solving.

Session Leader / Trainer at Service Club (2024-10 – Present)

Initially face-to-face in Chichester for approximately three months, then hybrid; fully remote since mid-Jul 2025.

• Deliver structured sessions for groups of 15-25 participants, coordinating logistics, participant communication and digital platforms.
• Prepare for sessions assigned by the manager, meet delivery deadlines and respond to participant requirements.
• Use Disprz and Class.com to support live delivery, participant engagement and session administration.
• Resolve participant and platform issues during live sessions, escalating complex problems when further support is needed.
• Explain session instructions and platform features clearly to participants with different levels of digital confidence.

Marketing Director at Group of family-owned businesses (2020-01 – 2022-02)

• Coordinated marketing activity across seven brands, balancing campaigns, project deadlines and stakeholder requirements.
• Used Trello to structure tasks and project workflows, making priorities and responsibilities easier to track.
• Managed concurrent projects and coordinated internal stakeholders, external suppliers and contractors.
• Worked with service providers to resolve delivery issues and keep projects moving against agreed timelines.
• Worked directly with business owners to agree priorities and coordinate marketing activity across their businesses.

Founder / Business Owner at IT Business (2005 – 2014)

• Ran a computer and digital equipment business, managing customer enquiries, technical work and project delivery.
• Managed client requirements, suppliers and delivery timelines across concurrent projects.
• Translated technical issues into clear, practical explanations for non-technical clients.
• Took responsibility for day-to-day operations, customer relationships and issue resolution.
• Built computers to customer specifications and provided technical support at customer premises.

Freelance Web Developer & Digital Marketing, Self-employed (2022-01 – 2022-12)

• Built and administered a WordPress-based training platform, working with LMS, payment and checkout systems, hosting and analytics.
• Coordinated technical services and resolved platform issues, including downtime and migration to a dedicated server when traffic increased.
• Managed client requirements and translated them into practical digital solutions.
• Trained the client team to operate the platform independently after handover.
• Worked remotely and independently, prioritising tasks and resolving technical and operational issues.

Business Development & Team Leader, Self-employed (2011-08 – 2019-12)

• Built and supported a network of 260+ independent partners across six countries.
• Recruited, onboarded and trained new partners through webinars, group sessions and individual support.
• Coordinated communication and ongoing support across a geographically distributed network.
• Managed multiple priorities independently and resolved day-to-day partner and operational issues.

Bachelor's degree in Marketing (with honours) – Ternopil Ivan Puluj National Technical University, 1999–2004

Business Administration Levels 1 & 2 – Havant & South Downs College, UK, 2023–2024

Cambridge English: B2 First (FCE) – B2