Melissa Blindell

I am a dedicated and organised professional with over 10 years' experience across customer service, operations, and sales support roles. I have strong skills in managing client relationships, handling enquiries, and supporting the sales process from initial contact through to onboarding. I am experienced in using CRM systems such as HubSpot to manage pipelines, and track interactions.

I am confident communicating with clients via phone and email, understanding their needs, and creating solutions that support both customer satisfaction, the team's and business goals. I am really interested in growing within a digital and SaaS-focused environment. I am a fast learner, comfortable adapting to new systems, and currently building familiarity with AI tools to educate myself further and benefit a passionate career change.

Marketing & Sales Manager at Tracing Point Security (2023-09 – 2025-11)

Managed the full sales process from initial enquiry through to closing and onboarding, acted as primary point of contact for clients, and used HubSpot CRM to manage pipeline and track interactions.

• Managed the full sales process from initial enquiry through to closing and onboarding
• Acted as the primary point of contact for clients, handling enquiries, identifying needs, and maintaining strong relationships
• Generated and followed up on quotes, proposals, and contracts, supporting deal progression and closing
• Used HubSpot CRM to manage pipeline, track interactions, and ensure consistent follow-ups
• Coordinated onboarding and worked with operations teams to ensure smooth service delivery
• Managed marketing and client engagement activities to drive interest and new business

Senior Manager / F&B House Manager at Stretta Cafe (2022-03 – 2023-07)

Managed high-volume daily operations, coordinated staff and suppliers, trained team members, and improved customer retention and revenue by 25% through service and operational improvements.

• Managed high-volume daily operations, resolving real-time issues and ensuring consistent service delivery
• Coordinated staff, suppliers, and logistics to maintain efficient operations
• Trained and onboarded team members, ensuring clear processes and service standards
• Improved customer retention and revenue by 25% through service and operational improvements
• Handled all GAAP stock control for F&B house

Manager & Trainer at Rioca Cafe (2021-04 – 2021-11)

Led onboarding and training of staff, implemented operational improvements, and managed supplier relationships.

• Led onboarding and training of staff, ensuring smooth adoption of new systems and processes
• Staff training in sales system and POS GAAP
• Implemented operational improvements and resolved workflow inefficiencies
• Managed supplier relationships and daily operational challenges

Senior Manager at Cafe on Commonage & Coffee Parlour (2018-02 – 2020-11)

Handled customer queries and complaints, organised events, managed day-to-day FOH and BOH operations, and organized community gatherings to increase brand awareness.

• Handled customer queries, complaints, and operational issues in a fast-paced environment
• Organised events and coordinated logistics, suppliers, and customer communication
• Managed day-to-day FOH and BOH operations, ensuring excellent service and profitability
• Organized local community gatherings and events to increase brand awareness

Executive Assistant at MTT Structures International (2015-05 – 2017-12)

Provided administrative support including scheduling, email communication, and travel coordination. Managed client communications and supported closing processes.

• Provided administrative support including scheduling, email communication, and travel coordination
• Managed client communications and supported internal teams with documentation and reporting
• Acted as first point of communication for globally situated teams
• Handled sales liaison, closing processes, contracts, and quotations

Part-Time Administrative Assistant (Remote) at The One Up Group Inc. (2012-01 – 2015-03)

Provided remote administrative support to a web development and hosting company, followed up on client deliverables and quotes, and supported the sales and billing process.

• Provided remote administrative support to a web development and hosting company
• Followed up on client deliverables, quotes, and outstanding invoices, supporting the sales and billing process
• Assisted with client communication and internal coordination across projects
• Supported document preparation and maintained accurate records

Office Manager at Integr8 IT (2009-10 – 2011-01)

Managed daily operations and administrative workflows for a national IT firm, coordinated office operations and client communication, and oversaw HR and client support functions across regional branches.

• Managed daily operations and administrative workflows for a national IT firm
• Coordinated office operations, client communication, and administrative processes
• Liaised with technical teams and clients to ensure service delivery and issue resolution
• Oversaw HR and client support functions across regional branches

Bachelor's degree in SFX

Diploma in SEETA Personal Assistant