Angel Catly

I am an experienced customer service professional with a background in team leadership, member services, and retention. I have worked as a Team Lead at Savills and as a Reception Manager and Corporate Member Services Advisor at Gymbox head office, where I handled member retention, complaints, email enquiries, cold calling, and high-volume phone support.

I pride myself on being empathetic, calm under pressure, and solution-focused. I am confident communicating across phone, email, and chat, and I always aim to create positive, lasting experiences for customers. My experience in fast-paced environments has strengthened my ability to manage complex queries while maintaining professionalism and warmth.

I am highly organised, tech-confident, and committed to delivering service that builds trust and long-term relationships.

Customer service professional with leadership experience across corporate offices and premium member environments. Experienced in managing high-volume phone, email, and face-to-face enquiries, resolving complaints, supporting retention, and leading teams. Calm under pressure, highly organised, and committed to delivering empathetic, solution-focused service.

Valedictorian with strong academic achievement, including English Honour, Merit in Business Enterprise and Marketing, and Distinction in Creative Media Production and Technology. Achieved 7 GCSEs at grades 5–9. Fire Marshall and First Aid trained.