Angela McGowan

Experienced justice, residential, and education professional with a strong record of supporting high-risk individuals, conducting accurate risk assessments, and maintaining safe, structured environments across probation, approved premises, and prison settings. Skilled in managing challenging behaviour, engaging individuals through trauma-informed communication, and delivering consistent, person-centred support. Brings extensive experience in case management, multi-agency coordination, programme delivery, teaching, and assessment.

Strong organisational, communication, and leadership abilities developed through frontline practice and management roles. Committed to safeguarding, professional integrity, and delivering high-quality services that promote rehabilitation, personal development, and positive outcomes.

Residential Worker - Kew Approved Premises

(2025-11)

• Effectively communicate key risk issues to colleagues at handover and throughout the shift.
• Undertake regular inspections of the building.
• Maintain an active presence in the AP at all times.
• Regularly engage with residents in a pro-social manner.
• Contribute towards the protection of the residents through observation to ensure adherence to their risk management plans and general wellbeing.
• Actively engage with and monitor behaviour of high risk residents and motivate residents to ensure compliance.
• Challenge and manage appropriately abusive or aggressive behaviour.
• Ensure that the AP is locked and secure during curfew period.
• Confirm the presence and wellbeing of all residents overnight.
• Facilitate the function of the AP as a first/emergency point of contact out of hours.
• Through observation and/or engagement with residents, provide accurate information, analysis of situation and risk assessment to the Offender Manager.
• Support, create and maintain a safe working environment for staff, residents and visitors by adhering to Health and Safety legislation.
• Undertake pre-arranged or initiate room searches based on concerns around risk.
• Pack up residents' possessions as directed.
• Set up and/or deliver purposeful activities linked to residents' sentence plan objectives as agreed by the Offender Manager and AP Manager.
• Undertake effective induction of residents.
• Follow prescribed medication procedures including the issuing of medication to residents and both weekly and nightly audit of medication sheets.
• To carry out drug and alcohol tests in line with risk management plan which may include times when job holder believes that the resident maybe under the influence and therefore increase in risk.
• Undertake First Aid if a resident is injured or self-harms.
• Maintain Approved Premises records and files as required, including data entry as necessary and contribute to the completion of incident reports.
• Deal with visitors and telephone calls, and monitor the work of visiting contractors in accordance with health and safety.

Amazon Delivery Driver - Amazon Flex

(2023-03)

• Pick up packages from an Amazon delivery station or local store
• Deliver packages safely and on time to customers' homes or businesses
• Use the Amazon Flex app for navigation, scanning, and delivery updates
• Follow delivery instructions and customer notes
• Provide professional customer service
• Handle packages with care and follow safety guidelines

Probation Services Officer - Manor Lodge Approved Premises, Old Windsor

(2025-03 - 2025-10)

• To undertake the full range of offender management tasks with people on probation assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• Contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non‐compliance within agreed enforcement procedures.
• Produce, update and maintain records and other documentation within agreed timescales.
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
• To provide cover within teams, as required.
• To deliver and co-lead accredited programmes commensurate with grade.
• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures.
• Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• To work within the aims and values of PS and HMPPS.

Family Engagement Worker (A Side) - PACT – HMP/YOI Feltham Prison

(2024-09 - 2025-02)

• Complete family focused assessments
• Conduct risk and needs assessments
• Provide support and seek necessary interventions
• Make timely referrals to agencies and partners
• Conduct regular reviews and risk assessments
• Attend necessary meetings
• Mentor, motivate and provide support to prisoners
• Support families
• Carry out monthly reports
• Create and maintain case records

Business Teacher/Assessor - HMP/YOI Felham Prison (Education B Side)

(2023-11 - 2024-08)

• Develop SOW in line with the Awarding Body - SFEDI Awarding Body
• Develop lesson plans for Levels 1 & 2
• Create class portfolios and additional activities for learners
• Create presentations to support class room delivery
• Prepare classroom and course materials
• Provide additional support for those who need it
• Create individual learner plans, reviews and risk assessments
• Maintain learner records
• Assess work completed and submit to IQA
• Excellent conflict management skills
• Offer additional support, 121 sessions
• Union rep for Department (liaised with Union, helped colleagues, attended meetings, conducted training)

Head of English /Tutor / ESOL/Assessor - NEW LEVEL ACADEMY

(2018-11 - 2023-10)

Part time

• Design lesson plans, SOW for all students studying English & Business Studies
• Liaise with Ofsted to ensure the school is working as required
• Cover lessons, as and when required
• Help decide on individual student support needs
• Manage exams and invigilating sessions
• Provide ESOL advice and help
• Teach Functional Skills to ESOL learners
• Conduct parents evening and liaise with parents and students
• Provide additional support to students as and when required

Trainer/Tutor - BEST PRACTICE PEOPLE

(2018-09 - 2020-09)

Freelance part time

• To deliver high quality lessons and assess learners in your allocated cohorts.
• To prepare schemes of work, lesson plans and group profiles.
• To develop engaging learning materials and activities.
• Support learners to complete/achieve qualifications (SOQs, NVQs, Apprenticeships)
• To complete reviews and ILPs
• Deliver Functional Skills Maths & English in the classroom

Business Manager (Senior Management Team) - NATIONAL PROBATION SERVICE

(2006-10 - 2008-04)

• To develop and maintain a framework of administrative systems and processes to support and uplift improvement in service delivery
• Analyse workload and patterns of work and implement responsive administrative systems and plans to meet borough and directorate requirements
• Review structures within directorate and develop systems to ensure the forward planning of activities for effective allocation and redeployment of administrative resources to support service delivery
• Develop systems and processes to monitor, evaluate and review plans to identify and address risks that impact on administrative and operational performance within the directorate
• Recommend improvements to directorate and borough plans which incorporate an efficient and innovative integration of administrative resources within service delivery
• Identify and research into emerging external issues and where appropriate identify activities which can be provided in partnership with other organisations to ensure cost effective and efficient provision of administrative resources across London Probation
• Contribute to raising performance standards in the directorate by ensuring that administrative processes and resources are aligned to business objectives and are monitored for their cost benefit and feasibility
• Cost, evaluate and monitor resource and facilities needs, managing and monitoring devolved budgets as appropriate in consultation with the Finance Department
• Ensure the effective co-ordination, review and periodically report on the effectiveness of the alignment of administrative processes to operational practices, making recommendations for change as appropriate
• In liaison with the ACO, ensure the understanding and delivery of London Probation's aims and objectives are embedded in administrative systems, processes and practices
• Ensure that the skills and knowledge of direct reports are aligned with the current and future requirements of London Probation
• Conduct performance and development reviews for all, ensure their ongoing development through training, education, coaching, support and create a climate where employees are treated with dignity and respect.

Office Manager (Diversity Champion/Unison H&S Rep/ BASG executive) - NATIONAL PROBATION SERVICE

(2000-02 - 2006-04)

• To manage an office
• To organise and direct the work of the office/unit to meet service delivery requirements
• To liase effectively with managers and staff at all levels
• To build effective working relations with colleagues
• To develop, implement and maintain effective systems to support practice standards
• To manage a team
• To appraise, develop and motivate staff to achieve effectively
• To organise and prioritise work for self and team
• To recruit and induct new staff to ensure office is adequately resourced (Interviewing for new team administrators and receptionists)
• To manage petty cash/imprest account
• To develop, maintain and monitor effective financial systems
• To maintain a safe working environment in accordance with H&S legislation and the policies and practices of LP
• To develop, monitor and maintain information systems to support service delivery
• To demonstrate knowledge of information systems used in LP and a willingness to be trained in these
• To encourage staff to make full use of information technology and ensure that proper standards are maintained
• To promote diversity within the office and liaise with the local community.

7 GCSEs - Maths and English

NVQ - Business Administration 1, 2 & 3

TUC - Health & Safety Course for Union Rep's

NVQ - Assessor (A1 award L4)

HND - Business (Distinction Portfolio)

Diploma - Business Performance Coaching

NVQ - 4 Business Administration

Certificate - Management Principles L3

L7 Diploma - Teaching Assistant

L7 Diploma - Counselling Skills

L5 Advanced Diploma - Health & Social Care

C&G Level 4 - Preparing to Teach in the Lifelong Learning Sector (PTTLS)

Certificate - TEFL Certificate

Level 1 - Citizenship/Managing Finance

Level 1 - Personal Safety/Personal Wellbeing

Level 1 - Safeguarding/I.T/Equality & Diversity/Healthy Living

Level 1 - Understanding Business

Level 1 - Food Safety/Environmental Sustainability/British Values

Level 2 - Personal Licence

Functional Skills - English Level 2 / Communication Skills

Certificate - Paediatric first aid

Course - An Introduction to Child Psychology

Course - Risk Management