Regulatory Investigator – Fitness to Practise - Health and Care Professions Council (HCPC)
(2024-05)
- Manage a diverse caseload, ensuring timely progression of investigations in line with KPIs and service standards.
- Conduct risk assessments and evidence analysis to identify high risk cases for escalation.
- Collaborate with external stakeholders to gather critical information and progress cases efficiently.
- Deliver evidence based decisions ensuring regulatory compliance and fairness.
- Key Achievement: Reduced case backlog through proactive enquiry escalation enabling 95% of cases to meet KPI deadlines.
Screening Case Officer – Fitness to Practise - Nursing and Midwifery Council (NMC)
(2023-02 - 2024-05)
- Screened and assessed complex cases to determine regulatory risk and progression.
- Prioritised high risk matters, ensuring compliance with statutory timescales.
- Maintained excellent customer care via clear written and verbal communication.
- Key Achievement: Successfully managed 40+ concurrent cases while consistently meeting performance targets.
Case Examiner Project Officer (Secondment) - Nursing and Midwifery Council (NMC)
(2022-06 - 2023-02)
- Coordinated case allocation, managed extensions, and supported case examiner decisions.
- Implemented new templates and streamlined processes, improving efficiency in case progression.
Investigation Assistant – Fitness to Practise - Nursing and Midwifery Council (NMC)
(2021-01 - 2023-02)
- Conducted witness interviews and drafted evidence-based reports for case progression.
- Supervised and trained junior team members, improving consistency in report drafting.
Investigation Support Assistant – Fitness to Practise - Nursing and Midwifery Council (NMC)
(2019-01 - 2021-01)
- Provided case management and administrative support to investigation officers.
- Prepared case bundles and maintained accurate CMS records in compliance with data protection standards.
Paralegal - Greenland Lawyers LLP
(2017-07 - 2018-12)
- Supported a broad range of legal and administrative functions, including office management, client compliance, and case coordination.
- Conducted legal research to assist solicitors in case preparation, ensuring accuracy and adherence to current regulations.
- Prepared and managed immigration case files, maintaining detailed documentation and meeting strict deadlines.
- Handled client communications, delivering clear guidance and maintaining a high standard of customer service.
- Ensured compliance with regulatory requirements, contributing to efficient and legally sound case handling.
- Developed strong skills in file management, stakeholder communication, and regulatory casework.