Anisa Khan

Employed as a first point of contact with key role delivering a professional and responsive service. Working independently with supervisory support, managing bookings, verifying data, and ensuring assessments are completed efficiently and effectively. Experienced in managing case data, booking clinical reviews, liaising with families and providers, handling calls professionally with vulnerable individuals, and validating work to ensure accuracy.

Several years experience with NHS Community Services in a supportive environment, progressing both as an individual and team member. Proficient with healthcare IT systems including Carenotes, Integra, and NHS Spine. Preference for flexible working arrangements with willingness to support service needs and complete mandatory training.

Patient Pathway Coordinator - Liaison Group - Remote

(2025-11)

Booking consultations via NHS Trust working with consultations. Liaising with care homes, patients NOK, GP and external agencies. Requesting reports via secure email.

Support Services Centre Administrator - Coventry GP Alliance CCRCG - Coventry, West Midlands

(2025-06)

• Booking appointments / dealing with cancellations and rebooking
• Sending Text messages and Letters
• Updating patient records on EMIS Database
• Working as a team and on own
• Answering calls and queries and monitoring tasks from Inbox
• Sending letters and information

Support Services Centre Administrator for Severe Mental Illness Team - Coventry GP Alliance - Coventry

(2025-06 - 2025-10)

Booking in patient check ups, cancellations and rebooking. Updating records and sending texts and letters. Dealing with generic inbox, supporting clinical team and data entry and administrative tasks.

Team Secretary - CWPT RISE - Coventry

(2024-01 - 2024-09)

Team admin Coventry RISE primary mental health and schools team

• Adding referrals, booking parent consultations, updating spreadsheets, answering calls and maintaining inboxes
• Providing support to mental health clinicians
• Sending letters, discharging patients, signposting
• Minutes of meetings, supervision of admin support
• Reviewing and updating SOPs for service

NHS Team Secretary - CWPT Early Help - Coventry

Booking patient consultation appointments and training sessions. Dealing with queries from parents and clinical staff, general administration duties. Minutes of meetings, supervising admin support staff with letters, referrals, training and general queries.

Senior Administrator - Coventry City Council - Coventry

(2023-01 - 2024-01)

Senior Administrator for Therapy & Equipment services. Experienced working in a new post within a new environment which has been enriching and able to implement skills and knowledge acquired over the years with CWPT.

• Reception Cover
• Phone calls - collections and deliveries / updating orders / patient details / stock management / resetting staff passwords
• Placing / amending / cancelling orders for equipment and services contacting NOK / warehouse staff / driver
• Updating ELMS system
• Keybox - arranging fitting and resetting pins etc
• Sending appointment letters/ landlord permission
• Adding referrals - liaising with landlords / Housing Associations / NOK
• Dealing with inbox - password reset / referrals / orders / queries signposting to correct services
• Receiving coroners list - Updating database - sending letters / Blue Badge cancellations
• Updating from reports post delivered items, equipment collection and data imports
• Booking in and collecting equipment and servicing, updating service user details, sending appointment / return of equipment letters
• Reception service, assisting with orders and providing information / product queries
• Resetting passwords, dealing with complaints, printing driver reports and completing same day deliveries to support hospital discharges
• Placing orders for equipment and services on ELMS system

Admin Support - NHS - CWPT - Coventry

(2015-09 - 2023-01)

• Adding referrals for new and current patients, discharging patients, ordering equipment and sending out letters and forms
• Scanning and uploading documents, sending of orders dealing with queries with patients, clinical staff, external agencies ie GPs, care homes, social services and schools
• Assisting patients face to face in reception and assisting with wheelchair equipment deliveries and collections
• Covering reception when required
• Training, supervising and delegating tasks
• Attending Staff meetings, looking and reviewing processes and implementing into practice
• Utilising NHS IT systems in supporting office practices ie training, booking patients from waiting lists, updating patient details and retrieving information that is required
• Compiling weekly reports and checking for review and audit purposes
• Completing incident reports and redacting notes for clinical leads
• Booking rooms and transport / volunteer drivers
• Booking overtime shifts and monitoring clinicians calenders for patient follow up slots
• Staff Diary Planning / Booking Patient visits and staff appointments
• Dealing with telephone calls outgoing and incoming for patients, NOK, health professionals and care homes
• Dealing with calls to services
• Ordering stationary, clinical equipment, uniform etc and raising Purchase Orders and Invoices
• General admin duties - sending faxes, emails, discharges / no contact/appointment letters, referrals, post, ordering supplies
• Scanning and verifying documents, booking interpreters
• Updating patient records and supporting admin teams within building
• Several years experience at Newfield House covering main reception switchboard and supporting other teams
• Building induction / mentoring new staff and Fire Warden duties

Receptionist - The Extracare Charitable Trust - Coventry

(2022-03 - 2022-04)

Reception cover at weekends - covering calls and assisting with queries from residents and visitors. Supporting with cash payments for bookings and for maintenance requests, issuing bands / passes and liaising with care and housing teams. General duties also support with checking residents who are registered for care check in mornings. Updating records and systems and general office duties.

Interpreter - Telephone / admin support - Coventry City Council - Coventry, West Midlands

(2015-05 - 2015-09)

Working in a team supporting interpretation bookings

• Taking bookings and inputting on to system and allocating calls to interpreters

Allocations Officer - Coventry City Council - Coventry, West Midlands

(2011-11 - 2014-06)

Allocations coordinator for Older Peoples services

• Adding referrals and seeking care calls, setting up care packages using Coldharbour IT system
• Taking calls from patients and staff
• Booking staff own rota for care calls and issuing weekly timesheets for support workers
• Covering care calls and issuing overtime working as a team on 7 day rota
• Revising care rounds both for mobile and walking staff - creating or removing rounds

Administrator - Coventry City Council - Barr's Hill School - Coventry, West Midlands

(2005-01 - 2011-11)

• PA to Extended Schools Manager
• School club leader for out of hours learning - Sports and Arts and Crafts
• Supported timetable for clubs and sessions
• School trip support officer
• School minibus bookings / MOT
• Booking staff training and school trips and excursions
• Monitoring sessions and allocating overtime
• Transferred to main school reception and appointed as Attendance Officer and general admin support
• Supporting within school activities and events ie sports days, school trips, parent and family sessions and open days

Bachelor's - Business Administration - Coventry University (1998-09 - 1999-06)

Diploma of Higher Education - Business & Finance - Coventry University (1996-09 - 1998-07)