Safaa Khan

Highly organised and dependable healthcare administrator with extensive NHS experience across multiple specialties, including Neurology, Cardiology, Rheumatology, Gastroenterology and Cancer services. Possesses excellent communication and interpersonal skills, with a strong ability to work collaboratively with multidisciplinary teams and engage effectively with patients and stakeholders. Demonstrates enthusiasm, adaptability, and leadership qualities, with a proven track record of meeting targets, managing workloads, and embracing new responsibilities and challenges.

Stroke / TIA Administrator - Homerton Healthcare NHS Foundation Trust - London

(2026-04)

• Overseeing with monitoring and managing the TIA inbox.
• Responsibility for processing TIA referrals for clinical vetting.
• Taking lead by liaising with consultants regarding clinic capacity and overbooking requirements.
• Checking patient postcodes using the Stroke Look-Up tool.

Medical Secretary - Neurology, Rheumatology and Cardiology Department - Homerton Healthcare NHS Foundation Trust - London

(2023-05 - 2026-03)

• Managed and chased neurophysiology reports (EMG/NCS) via EPIC and maintained the Queen Square database.
• Coordinated referrals with UCLH (Headache Clinics, Neuropsychology), including DVLA processing and invoicing.
• Vetted, tracked, and monitored referrals for clinicians using spreadsheets to meet KPIs and deadlines.
• Handled high-volume emails and telephone enquiries, working independently and prioritising workload effectively.
• Provided staff training, recruitment support, conducted interviews, and supervised secretarial tests.
• Created shared care agreements and processed internal referrals (Yellow Boards) in line with clinical guidance.
• Provided comprehensive administrative support to four consultants, managing clinics and preparing Echo, Holter, and ECG reports.
• Coordinated external referrals (including Barts Cardiac Imaging), booked DVLA tests, processed payments, and maintained accurate patient records with confidentiality.
• Support the maintenance and development of SOPs for the department

Cancer Administration Team Leader - Homerton Healthcare NHS Foundation Trust - London

(2023-02 - 2023-04)

• Managing and supervising administrative staff.
• Delegating tasks and monitoring performance.
• Conducting staff meetings and providing feedback.
• Covering staff during annual leave and sickness.

Medical Secretary – Gastroenterology Department - Homerton Healthcare NHS Foundation Trust - London

(2022-11 - 2023-02)

• Provided comprehensive secretarial support, completing clinic letters on EPR and liaising with consultants and nursing staff.
• Managed patient telephone enquiries and coordinated prescriptions sent by post and in person.
• Liaised with the Functional Gut Health Clinic to obtain and process GI physiology reports.

Medical Secretary – Vascular Surgery Department - Royal Free Hospital - London

(2022-04 - 2022-11)

• Pre- and post-clinic navigation and support.
• Providing secretarial assistance to clinicians and consultants.
• Finalising clinics on EPR.
• Completing validations and managing high-week waiters.
• Managing the administrative inbox and responding to queries.

Cancer Referrals Administrator - Homerton Healthcare NHS Foundation Trust - London

(2020-03 - 2022-04)

• Managed 2WW cancer pathways, monitoring targets and proactively preventing breaches.
• Liaised with consultants, clinicians, and external stakeholders, escalating capacity concerns appropriately.
• Maintained e-RS worklists, handled clinic cancellations, booked appointments, and tracked patients on the Somerset Cancer Database.

Health Care Records Officer - Homerton Healthcare NHS Foundation Trust - London

(2020-01 - 2020-03)

• Managing and tracking patient case notes and locating missing medical records.
• Updating patient activity on IFIT and preparing outpatient clinics.
• Managing appointment changes and liaising with stakeholders.

Administrator - Retinal Screening Service - London

(2019-01 - 2020-01)

• Booked and rescheduled retinal screening appointments using Optimize, managing DNAs effectively.
• Handled patient and stakeholder enquiries while providing front-line reception services.
• Managed GP referrals, patient pathways, and liaised with GP surgeries and practice nurses and updating patient records via Excel and the National Portal.

Keyworker - Happitime Playgroup - London

(2015-02 - 2018-12)

• Acted as a keyworker, overseeing daily playgroup operations and supporting children with activities, meals, and personal care.
• Communicated effectively with parents and monitored child development in line with the EYFS framework.
• Planned age-appropriate activities and completed administrative tasks using Microsoft Word and PowerPoint.

Staff - N1 Playgroup - London

(2014-09 - 2015-01)

• Supervising children and planning activities aligned with EYFS.
• Supporting children's settling-in process and communicating progress and expectations to parents.

Work Experience - Tottenham Green Community Nursery - London

(2013-07 - 2013-07)

• Supporting staff with children's meals and activities.
• Engaging with parents to build positive relationships.

GCSEs - English Language, English Literature, Mathematics, Sociology, Media Studies, French, BTEC Science, BTEC Home Cooking Skills - Gladesmore Community School (2009 - 2014)