Anisha Devshi
Experienced Team Leader and Customer Support Specialist
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About
Experienced Team Leader and Customer Support Specialist with 8+ years in technical support, operations, and customer-facing roles. Proven track record of managing high-performing teams, improving processes, and delivering excellent customer outcomes. Skilled in team leadership, administration, stakeholder management, and technical troubleshooting, with a strong ability to work under pressure and meet targets.
Experience
Product Support Team Leader - The Access Group
(2016-03 - 2026-04)
Working within the Access Screening Team
- Extensive experience with Pre-employment screening checks
- Lead and managed a global customer support team
- Acted as the escalation point for complex technical issues
- Provided hands-on support resolving advanced queries via email and phone
- Built strong client relationships
- Collaborated with Product and Engineering teams
- Identified and tracked product bugs and new feature requests
- Created and maintained documentation for external and internal use
- Conducted screening background checks for recruitment purposes
- Designed and delivered training to staff and customers
- Managed workload, rotas, and performance reviews
- Drove process improvements
- Keeping up to date with legislation changes to ensure we were compliant
- Managed recruitment process e.g conducting interviews
Customer Consultant - Carphone Warehouse
(2014-03 - 2016-03)
- Delivered excellent customer service in a target-driven environment
- Advised customers using strong product knowledge
- Troubleshot product issues
- Managed sales transactions and admin
- Recognised as Top 100 colleagues for sales performance
Teaching Assistant - The Teaching Team
(2014-04 - 2014-09)
- Supported teachers across multiple schools
- Delivered 1:1 and group support
- Assisted with lesson planning and classroom management
Sales Advisor - Evans / Renoir Shoes
(2008 - 2014-03)
- Drove sales through proactive customer engagement
- Delivered personalised shopping experiences
- Handled cash transactions and stock control
Sales Assistant - Build-A-Bear Workshop
(2011 - 2013)
- Delivered engaging customer experiences and supported store targets
- Hosted children's parties tailored to different age groups
- Worked as a team to meet store sales targets
Education
BA (Hons) - Applied Criminology - De Montfort University
BTEC National Diploma - Leicester College
GCSEs - Hamilton Community College
