Sunny Das
Experienced customer service and retail professional
Hire this person
Send a job offer directly to this candidate
About
Experienced customer service and retail professional with over 11 years' experience delivering excellent customer support in fast-paced retail and energy sector environments. Skilled in customer engagement, problem resolution, sales support, cash handling, and maintaining accurate records using CRM systems. Recognised for effective communication skills, reliability, and a customer-focused approach, including receiving positive customer recognition awards and a 10-Year Long Service Award at Marks & Spencer.
Recently completed a Level 2 Certificate in Principles of Cyber Security, demonstrating a commitment to continuous learning and professional development. Seeking a customer service, administration, retail, or support role where I can contribute my experience, professionalism, and enthusiasm.
Experience
Customer Advisor - Utilita Energy
(2025-02 - 2025-05)
- Assisted customers with gas and electricity prepayment meter top-ups and account enquiries.
- Provided advice on tariffs and energy services.
- Resolved customer queries and complaints via telephone and face-to-face interactions.
- Maintained accurate customer records using CRM systems.
- Supported sales activities through recommending appropriate products and services.
Store Assistant - Marks & Spencer's Food Hall
(2013-03 - 2024-06)
- Served customers at tills, handled cash and various payment methods.
- Managed queues performed date checks, and replenished stock.
- Responded to customer requests in a busy, fast‑moving retail environment.
- Upsold and recommended products to enhance customer experience.
- Worked effectively both independently and as part of a team, especially during peak periods such as Christmas/New Year and Easter.
Volunteer - Leicestershire Centre for Integrated Living
(2011-06)
- Conducted research on issues affecting disabled people in Leicestershire.
- Supported marketing activities to promote the centre within the local community.
Industry Sandwich Placement - De Montfort University Student Union
(2008-06)
- Assisted in maintaining and improving the Students' Union website.
- Ensured accurate and up‑to‑date information on events and services.
- Worked under pressure during peak periods such as Freshers' Week and met tight deadlines.
Education
Level 2 Certificate - Principles of Cyber Security (2025)
BSc (Hons) - Computing (2010)
HND - Computing (2008)
BTEC National Diploma - ICT Systems Support (2004)
GCSEs - English & Maths (2002)
