Anisha Devshi

Experienced Team Leader and Customer Support Specialist with 8+ years in technical support, operations, and customer-facing roles. Proven track record of managing high-performing teams, improving processes, and delivering excellent customer outcomes. Skilled in team leadership, administration, stakeholder management, and technical troubleshooting, with a strong ability to work under pressure and meet targets.

Product Support Team Leader - The Access Group

(2016-03 - 2026-04)

Working within the Access Screening Team

• Extensive experience with Pre-employment screening checks
• Lead and managed a global customer support team
• Acted as the escalation point for complex technical issues
• Provided hands-on support resolving advanced queries via email and phone
• Built strong client relationships
• Collaborated with Product and Engineering teams
• Identified and tracked product bugs and new feature requests
• Created and maintained documentation for external and internal use
• Conducted screening background checks for recruitment purposes
• Designed and delivered training to staff and customers
• Managed workload, rotas, and performance reviews
• Drove process improvements
• Keeping up to date with legislation changes to ensure we were compliant
• Managed recruitment process e.g conducting interviews

Customer Consultant - Carphone Warehouse

(2014-03 - 2016-03)

• Delivered excellent customer service in a target-driven environment
• Advised customers using strong product knowledge
• Troubleshot product issues
• Managed sales transactions and admin
• Recognised as Top 100 colleagues for sales performance

Teaching Assistant - The Teaching Team

(2014-04 - 2014-09)

• Supported teachers across multiple schools
• Delivered 1:1 and group support
• Assisted with lesson planning and classroom management

Sales Advisor - Evans / Renoir Shoes

(2008 - 2014-03)

• Drove sales through proactive customer engagement
• Delivered personalised shopping experiences
• Handled cash transactions and stock control

Sales Assistant - Build-A-Bear Workshop

(2011 - 2013)

• Delivered engaging customer experiences and supported store targets
• Hosted children's parties tailored to different age groups
• Worked as a team to meet store sales targets

BA (Hons) - Applied Criminology - De Montfort University

BTEC National Diploma - Leicester College

GCSEs - Hamilton Community College