Aniz Patel

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Customer Assistant - Lillywhites - London

(2022-03 - 2025-02)

• Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships
• Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues
• Assisted customers in selecting products, offering detailed advice to meet their needs
• Kept shelves neat, clean, and organized through visual merchandising

Restaurant Manager - Tribez - Bolton

(2020-03 - 2022-02)

• Increased profit margins by 15% by optimizing inventory and reducing waste
• Launched a loyalty program that grew repeat business by 30% and average order value by 12%
• Trained and mentored 15 staff members, resulting in a 35% reduction in employee turnover
• Maintained 100% health inspection compliance through rigorous safety audits and staff certifications

Restaurant Manager - Urban braai - London

(2013-05 - 2020-07)

• Trained Front of House staff on restaurant policies and procedures, guest service techniques, and communication skills to ensure positive experiences
• Guaranteed compliance with food safety procedures and quality control guidelines

Customer Service Representative - Suzuki motorcycle - London

(2012-01 - 2013-03)

Sales Assistant - Curtains and co - London

(2015-02 - 2016-05)

• Assisted customers in selecting products, offering detailed advice to meet their needs
• Kept shelves neat, clean, and organized through visual merchandising

Customer Assistant - Curtains and co - London

(2012-01 - 2015-05)

Higher National Diploma - Business Management - Meridian business school (2012-01 - 2015-05)

Diploma - Computer Science - Unknown (2005-05 - 2008-04)