Anjali Pullanhimedu

Customer Service Professional

Talent

Hounslow, ENG, United KingdomMember since April 23, 2026

Strong verbal and written communicationSelf-motivated and proactiveExcellent time managementEmpathy and professionalism under pressureLeadership and teamworkDigital marketing awarenessCritical thinking and problem-solvingSoftware CRM

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Strong verbal and written communicationSelf-motivated and proactiveExcellent time managementEmpathy and professionalism under pressureLeadership and teamwork

About

Excellent customer service professional with extensive experience at Heathrow Airport, adept at complaint handling. Effective communication and problem-solving skills. Proven ability to enhance service processes and foster positive client relationships in high-pressure environments. Thorough team contributor with strong organisational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritising tasks and meeting deadlines.

Experience

Customer service - Fatface - Paddington

(2025-10)

Delivered exceptional customer service by supporting daily operations and ensuring a smooth, efficient workflow.
Assisted management by coordinating team tasks and maintaining high service standards during busy periods.
Trained and mentored new team members on customer service excellence, sales techniques, and company procedures.
Resolved escalated customer inquiries and complaints professionally, ensuring positive outcomes and strong customer satisfaction.
Provided personalized product recommendations by maintaining in-depth knowledge of seasonal collections, promotions, and brand offerings.
Supported visual merchandising efforts to create an engaging and customer-friendly shopping environment.
Managed stock replenishment and floor organization to ensure product availability and an enjoyable shopping experience.
Consistently identified upselling opportunities to maximize sales while prioritizing customer needs.

Housekeeping Supervisor - HCS UK RECRUITMENT LTD

(2025-10-18)

Supervised housekeeping staff and ensured all rooms were cleaned to a high standard.
Inspected cleaned rooms to maintain cleanliness, hygiene, and quality standards.
Prepared staff rotas and coordinated daily housekeeping schedules.
Ensured efficient teamwork and smooth day-to-day housekeeping operations.

Customer Agent Assistant - Aviation personnel Ltd - Heathrow Airport Terminal 2, 3 and 4

(2025-07-22 - 2025-12-05)

Provided detailed and accurate information to passengers regarding flights, services, and terminal facilities suring a seamless travel experience
Enforced strict safety and security protocols, actively monitoring passenger activity to uphold the highe standards of safety.
Consistently demonstrated exceptional professionalism, punctuality, and a proactive, customer-focused attitude, effectively handling a variety of passenger needs and concerns with efficiency and care.
Coordinated with airport staff and airline representatives to resolve issues promptly, maintaining smooth operations and positive customer interactions.
Adapted to dynamic situations with calm and clarity, ensuring passengers were supported during delays or emergencies.

Customer Service - Imperial Recruitment Agency - Great Portland Street, London

(2022-01 - 2023-08)

Maintained excellent service standards under pressure.
Interacted directly with customers and team members to maintain high level of customer service, boosting customer service

Admin Assistant (Accounting Support) - Dawer and Co - Hounslow - Amberley Way, Hounslow TW4 6BX

(2022-01 - 2022-02)

Assisted in preparing and reviewing bank statements for client acicounts, ensuring accuracy and timely completion.
Managed administrative paperwork for a small-to-medium-sized accounting firm, facilitating smooth daily operations.
Maintained accurate financial records and supported filing systems to ensure compliance with industry standards.
Collaborated with senior accountants to streamline processes and improve overall efficiency.
Provided general support in managing client accounts and financial documents, contributing to the firm's reputation for reliable service.

Customer Service Advisor - Marriaot Hotels London - London

(2022-05 - 2022-09)

Conducted training and mentored team members to promote productivity and commitment to friendly service
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.