Team Leader at Tesco PLC Ltd. (2015-06 – Present)
- Support the Store/Team Manager with daily operations, managing floor staff and stepping into managerial duties during absences.
- Manage stock levels, audit inventory usage, compile sales data, and collaborate with upper management on ordering strategies.
- Monitor team performance, communicate daily goals, and identify training needs to ensure adherence to company regulations.
- Maintain high visual merchandising standards and physical workspace presentation across departments.
- Deliver exceptional customer service, handling complex customer inquiries and resolving disputes efficiently.
Assistant Manager at 99p Stores (Enfield) (2010-12 – 2015-06)
- Developed business strategies to drive customer traffic, expand the store's customer base, and optimize profitability.
- Oversee daily administrative duties, audit till balances, and enforce strict compliance with store policies and procedures.
- Upheld high standards of visual merchandising, store cleanliness, and overall floor condition.
- Analyzed sales trends and customer preferences to inform inventory decisions and stock presentation.
Checkout Assistant Supervisor at F&J Arpino Ltd. (2006-09 – 2010-12)
- Supervised checkout lanes, ensuring quick and accurate item scanning, packing, and payment processing.
- Enforced age-restriction policies for regulated products (e.g., alcohol) and ensured full regulatory compliance.
- Processed customer loyalty points, vouchers, and coupons while managing end-of-day till reconciliations.
Team Leader at Hi-Tech Exports Ltd. (2005-03 – 2006-06)
- Fostered an open, collaborative team environment focused on achieving operational goals.
- Set clear team targets, delegated tasks effectively, and monitored deadlines for team deliverables.
- Conducted skill assessments, provided coaching, and resolved workplace conflicts constructively.
Production Chemist at Asim Pharmachem Industries (2004-09 – 2005-03)
- Planned, coordinated, and executed laboratory tasks to meet production and quality control deadlines.
- Monitored analytical testing progress, recorded accurate experimental data, and reported results to senior supervisors.
