Ankita Patel

Experienced Customer Resolution Agent with over 7 years in customer service and retail. Skilled in resolving complaints, handling high-volume interactions, and delivering excellent service. Reliable, professional, and focused on achieving positive outcomes.

Customer Resolution Agent

• Manage customer complaints and provide fair, effective resolutions
• Communicate via phone, email, and written responses
• Maintain accurate records and meet service standards

Customer Service Agent - Zara

• Assisted customers with queries, returns, and purchases
• Resolved issues professionally in a fast-paced environment
• Supported team to deliver high customer satisfaction

Cashier & Customer Service Assistant - Poundworld

• Handled transactions and cash accurately
• Delivered efficient service to high volumes of customers
• Supported store operations and customer queries

BTEC - Customer Service

GCSE - English

GCSE - Maths

Bachelor of Commerce - Commerce