Anna Farmer

My expertise lies in optimising operational efficiency, enhancing customer satisfaction, upholding high standards and driving store growth. I am extremely experienced within a retail environment, having nearly a decade of customer service experience.

I currently work as a Customer service advisor at B&M where I oversee shop floor standards on a daily basis within the home ware department. I previously worked as a supervisor and Operations Manager at New Look.

Cleaner

• Opening and Closing of the site - keyholder.Maintain cleanliness of theatres, lobbies, restrooms, and concession stands.
• Managed quick cleaning turnover before opening site
• Sanitised seats, floors, and high-touch surfaces
• Handling waste disposal and recycling
• Replenished cleaning supplies regularly.
• Adhered to health and safety regulations.
• Delegating cleaning responsibilities between other staff members

Customer Service Assistant

• Resolving complaints, and offering product recommendations to enhance the shopping experience
• Efficiently operating tills, processing transactions, implementing Challenge 25, handling returns, and issuing refunds
• Stock Management: Managing stock including restocking shelves and organising displays
• Working closely with colleagues to coordinate daily tasks
• Maintaining a clean and organised store environment
• Keeping up to date with product information and being able to effectively assist customers and provide accurate information

Sales Advisor

• Till operation, serving on tills, issuing refunds
• Ensuring KPI’s are met by capturing customer details for online communications and orders.
• Having an extensive knowledge of stock.
• Upholding fitting room standards.
• Handling communication between other stores, customer services and the customers themselves, via telephone, email etc
• Processing deliveries and merchandising into the correct department.
• Up keeping store standards and cleanliness.
• Processing customer parcel deliveries and using HHT’s.

Retail Store Supervisor

• Opening and Closing of the site - keyholder.
• Daily cash reconciliation activities - daily cashing up, final end of week cash up and safe count.
• Scheduling day to day tasks via daily deployment rotas.
• Analyzing daily, weekly and monthly reports, implementing numbers into effect via visual merchandising and utilizing this to promote growth within the store.
• Confidently sharing company updates, financial results, activity updates, and new objectives with team members and management via daily team talks.
• Assisting in any customer related issues, such as refund disputes, customer complaints.
• Health & Safety, filling out weekly and monthly compliance and audits.
• Handling POS, implementing correct placement onto the shop floor and window displays
• Making sure deliveries are correctly processed and correctly allocating stock, whilst arranging new lines and merchandise according to popularity and other criteria.
• Overseeing shrinkage such as monitoring the shop floor for known theft.
• Communicating via radios both internally and externally.
• Attending weekly and monthly conference calls - in person and via teams.
• Providing territory support to other stores by covering multiple sites as a lone supervisor for the day.
• Overseeing standard compliance and regulation.

Receptionist

• Lone working whilst responsible for up to 400 guests.
• Checking customers in and out of the hotel.
• Maintaining cleanliness of public areas.
• Resolving customer issues, including complaints and over-booking situations.
• Cash handling and PDQ (card) machine usage.
• Allocating appropriate rooms to guests via back office computer systems.
• Hourly health and safety/ fire safety checks.
• Replenishment of hotel supplies - processing deliveries.
• Training new starters.
• Assisting management in ensuring cleaning standards are met.

BA Hons Graphic Design