Anna Fletcher

I'm a highly organised and experienced Administrator with over 20 years working in customer-facing and office management roles. I pride myself on being approachable, reliable, and able to manage multiple tasks in busy environments while keeping everything running smoothly. I enjoy working with people, building strong relationships, and finding ways to make processes more efficient.

I'm now looking for a new challenge where I can bring my skills into a fresh environment, progress in my career, and support a growing team.

Administrator & Receptionist - The Sporting Joint, Derby - Derby

(2018-01)

At The Sporting Joint, I am responsible for client management, handling face-to-face enquiries, emails, phone calls, and messages to ensure clients receive a seamless and welcoming service. I manage appointment bookings and oversee diary management for multiple practitioners, ensuring schedules run smoothly and efficiently. My role also involves financial administration, including raising invoices, managing accounts, and processing supplier payments.

In addition, I take care of ordering products, maintaining stock levels, and liaising with suppliers to ensure the practice is always fully equipped.

Customer Service & Administration - Pywells

(2001-01 - 2008-12)

• Managed customer enquiries, order organisation, and deliveries
• Oversaw account management and financial administration
• Office planning and operational support to ensure daily business efficiency

Team Leader – Customer Service - HSBC Bank

(1996-01 - 2001-12)

• Led a customer service team within a busy financial environment
• Managing aspects of all branch roles including supporting the business team, managing cashiers and selling banking options to customers

Career Break

(2008-01 - 2018-12)

Full-time parent, actively managing the household & raising my family.

HND - Business and Finance - Coventry University (1993-01 - 1996-12)

BTEC - Business and Finance - Derby College (1991-01 - 1993-12)

GCSEs - Maths & English - Ecclesbourne School (1985-01 - 1991-12)