Anna Glowacka

Dedicated and reliable Supervisor with over 14 years of experience across customer service, hospitality, and care environments. Proven ability to lead teams, manage operations under pressure, and maintain high standards of service and compliance. Highly adaptable, detail-oriented, and committed to best practices and continuous improvement.

Customer Service Manager at AMG Cleaning (2014-09 – 2023)

• Supported senior leadership by recommending corrective actions and operational improvements
• Analysed customer service trends and developed proactive service strategies
• Coordinated external suppliers to meet customer requirements and deadlines
• Managed complaints and resolved issues efficiently under pressure
• Demonstrated strong multitasking, prioritisation, and attention to detail

Care Home Supervisor at Compass Group (2010-08 – 2014-05)

• Ensured patient safety and reported safeguarding or abuse concerns promptly
• Assisted with personal care while encouraging independence and activity
• Supported residents in social, leisure, and creative activities
• Communicated effectively with care managers and healthcare professionals
• Demonstrated strong decision-making, adaptability, and leadership skills

Care Assistant at Compass Group (2006-08 – 2010-07)

• Prepared healthy meals and supported residents during mealtimes
• Maintained confidentiality and compliance with care standards
• Monitored physical and emotional wellbeing and reported changes

Au Pair at Private Family (2004-02 – 2005-07)

• Provided full childcare support, including homework assistance
• Maintained detailed records of behaviour, meals, and medication
• Communicated regularly with parents regarding progress and concerns

A-Levels – Post-Secondary Education – Barlinek, Poland (2001-06)