Anna Shah

Dedicated and customer-focused advisor with a proven background in luxury retail, including specialized fragrance sales. Possesses extensive experience in personalized client consultations, product knowledge, and sales achievement within demanding environments. Skilled in visual merchandising and relationship building to drive repeat business. Eager to leverage expertise in beauty and fragrance to deliver exceptional experiences and contribute to the success of Tom Ford Beauty at Estée Lauder.

Hotel Manager - Denham Grove Hotel - Buckingham

(2024-06)

• Spearheaded a customer-focused team to deliver exceptional guest experiences within a dynamic hotel environment.
• Cultivated positive relationships with guests, ensuring every interaction was welcoming, professional, and personalised.
• Resolved customer enquiries and complaints with efficiency, maintaining the highest service standards.
• Coached and supported colleagues to consistently deliver outstanding customer service.
• Orchestrated events, ensuring clients received a seamless and memorable experience from arrival through to departure.
• Upheld luxury presentation standards across all customer-facing areas.

Receptionist - Atrium Hotel Heathrow - London

(2019-09 - 2024-06)

• Delivered exceptional front-of-house customer service for guests from a diverse range of backgrounds.
• Welcomed guests professionally, managing enquiries, reservations, and check-ins with efficiency and warmth.
• Established strong rapport with guests through excellent communication and meticulous attention to detail.

Fragrance Sales Consultant - The Fragrance Kitchen - Dubai

(2017-04 - 2018-12)

• Provided personalised fragrance consultations, guiding customers in selecting scents aligned with their personality, lifestyle, and preferences.
• Showcased expert knowledge of fragrance collections, ingredients, and scent families through engaging product storytelling.
• Rendered exceptional customer service within a luxury retail setting, curating memorable shopping experiences.
• Nurtured strong relationships with local and international clientele, fostering repeat business.
• Attained individual sales targets through confident product recommendations and strategic upselling of complementary fragrances.
• Maintained immaculate visual merchandising standards, ensuring the fragrance counter embodied luxury brand expectations.
• Processed transactions accurately while supporting stock replenishment and inventory management.

Property Management - Family Business - London

(2014-06 - 2017-02)

• Managed customer relationships effectively with landlords, tenants, and contractors.
• Cultivated long-term client relationships through exceptional communication and dedicated customer care.

Sales Negotiator - Haart Estate Agents - Chiswick, London

(2011-11 - 2014-02)

• Guided clients through the property buying and renting processes.
• Worked diligently towards sales targets while upholding exceptional customer satisfaction.

Diploma in Beauty Therapy - Beauty Therapy - Beauty Therapy (2014 - 2018)

Certificate of Higher Education - Business Studies - Hammersmith & West London College (2011 - 2014)

GCSEs - Green School for Girls (2007 - 2011)