PSFU Administrator - NHS Southend hospital - SOUTHEN ON SEA, UK
(2024-10)
Efficient and dedicated NHS Administrator with extensive experience in clinical administration and secretarial support. Currently managing nearly 1000 colorectal patients as a PSFU Administrator. Highly skilled in coordinating clinical investigations (CEA blood tests, colonoscopies, and CT scans), maintaining patient records, scheduling appointments, and supporting multidisciplinary teams. Committed to delivering accurate, timely, and patient-focused administrative services.
- Managed care for 1,000 colorectal patients, ensuring timely access to necessary services.
- Coordination of clinical investigations (CEA blood tests, colonoscopies, CT scans).
- Executed secretarial tasks, including correspondence, scheduling, filing, and document management to support efficient clinical operations.
- Medical record maintenance and NHS Database proficiency
- Appointment booking and patient follow up
- Facilitated clear communication among patients, clinicians, and administrative teams.
- Strong organisational , multitasking and prioritisation skills
- Highlighted essential abilities relevant to clinical administration.
- Professional Profile.
Clerical Administrator - NHS - SOUTHEN ON SEA, UK
(2022-07 - 2024-09)
- Assisted with front-desk operations by greeting patients.Addressed patient enquiries promptly, providing accurate information and guidance. and directed calls effectively.Supported reception duties to enhance patient experience.
- Executed clerical and administrative tasks, ensuring accurate record keeping, organised filing, and precise data entry.
- Streamlined administrative and secretarial processes through effective management of correspondence, precise document drafting, and meticulous maintenance of patient records.
- Facilitated maintenance of confidential records and streamlined office processes, contributing to improved departmental efficiency.
- Assisted with front-desk operations by greeting patients.
- Addressed patient enquiries promptly, providing accurate information and guidance. and directed calls effectively.
- Supported reception duties to enhance patient experience.
- Engaged with patients to better understand needs and deliver excellent service.
- Managed complaints with effective communication, resolving issues to enhance patient satisfaction.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Built and maintained courteous and effective working relationships.
Elderly Care Support Worker - De Vere Care Partnership - Southend-on-Sea, UK
(2023-01 - 2024-02)
- Delivered person-centred care and daily support to service users, enhancing dignity, independence, and overall wellbeing.
- Supported service users with mobility, meals, hydration and daily activities.
- Assisted service users with their routines and encouraged independence where appropriate.
- Worked effectively as part of a team to provide safe and compassionate care.
- Administered medication as required, in accordance with individual service user's care plans and instructions from authorised healthcare professionals.
- Maintained precise care records and adhered to individual care plans to ensure quality support.
- Maintained accurate care records and followed individual care plans.
- Collaborated with team members to ensure safe, compassionate care for all service users.
- Administered medication according to individual service user's care plans and instructions from authorised healthcare professionals.
