Anna Waine

I have strong experience in healthcare reception, administration, and hospitality. Skilled in delivering high quality service in fast paced environments, managing enquiries across telephone, email, and face to face channels whilst also maintaining a professional, organised, and empathetic approach. Confident in handling sensitive information, prioritising workloads efficiently, and building positive relationships with both patients and colleagues.

Care Navigator / Receptionist at Mendlesham Health Centre (2024-01 – 2025-09)

• Managed high volumes of patient enquiries both in person and via telephone, delivering professional and compassionate service.
• Scheduled appointments, updated medical records, and processed confidential documentation.
• Handled emergency situations, including ambulance coordination.
• Managed records in line with regulatory and data protection requirements.
• Trusted with opening and closing the practice and supporting sensitive GP requests.
• Consistently demonstrated efficiency and professionalism in a fast-paced healthcare environment.

Bartender / Waitress / Kitchen Staff at The Chestnut Horse Pub (2022-08 – 2023-06)

• Delivered high-quality customer service in a busy hospitality setting.
• Worked across bar, food preparation, and floor service.
• Built strong relationships with regular customers, enhancing their overall experience and increasing revenue.
• Entrusted with opening and closing duties.

Bartender / Waitress at Stowmarket Golf Club (2021-04 – 2021-06)

• Provided excellent service during events and busy dining periods.
• Fast and accurate order entry, cash handling, and managing the till.
• Cashing up the till and locking the premises.

Administrative Assistant at Pretty's Solicitors

Summer Placement

• Audited and organised legal documents.
• Completed detailed administrative tasks independently and efficiently.
• Strengthened organisational skills and attention to detail within a professional legal environment.

GCSEs – St Joseph's College A Levels – St Joseph's College (2018 – 2020)