Sharan Kaur

Having experience within managerial roles as well as within the legal sector has enabled me to intertwine my experiences and understand the expectations held, as well as maintaining professionality and organizational skills to keep on track. My experience has made me develop numerous skills but the most important I found was customer service, I found it essential to understand customers and clients as they wanted to be understood and assisted in a way which was tailored to them.

Student Adviser at University of Westminster - Legal Advice Clinic (2024-10 – 2024-05)

Student Adviser at the Legal Advice Clinic specializing in immigration law and client advisory services.

• Played a key role in researching the law in regard to the clients case in hand. This was done to make sure that they have access to all the information they need to then proceed with the advice given.
• Maintained confidentiality and data protection. The cases were only discussed with clinic colleagues and documents were disposed safely and securely once the case was completed.
• Used softwares such as Clio to upload drafts of the advice letter to be reviewed.
• Where my main focus during my time at the clinic was immigration, I gained significant knowledge about the sector and committed to providing clients with the best environment and understanding. Making sure they felt welcomed and free to discuss their case openly.
• Enhanced my analytical skills and critical thinking skills. This assisted my ability to identify key arguments and evaluate perspectives.

Admin Volunteer at University of Westminster - Legal Advice Clinic (2023-12 – 2024-05)

Admin Volunteer handling client issues, particularly housing-related matters.

• My role as an admin volunteer allowed for me to better understand the positioning of the clients and the issues they are facing.
• Where my role consisted of handling issues regarding housing, I gained skills in client approach, working with clients using empathy and openness give them an environment to share all facts and information necessary.

Shift Manager at Pizza Express (2022-07 – 2024-06)

Shift Manager responsible for customer service, staff management, health and safety, and operational duties.

• Provided everyone who walked into the restaurant with the best customer experience possible. Putting customers first and problem solving any issues that appeared efficiently and fairly.
• The fast paced environment allowed me to gain skills such as multitasking, time management as well as communication.
• Maintained health and safety regulations for the restaurant, this included food safety. Additionally, I self-conducted checks on the restaurant making sure everything was up to date and I kept records on the protocols.
• Created staff rotas and adjusted them in accordance to events and the days trade, as well as staff sickness.

Bachelors of Law in Law – University of Westminster (2022 – 2025) 2:1

A Level in Multiple – Havering Sixth Form College (NCC) (2020 – 2022) Distincion, B, C

GCSE in Multiple – The Forest Academy (2015 – 2020)4-7