GROUP SENIOR RECRUITMENT COORDINATOR (INTERNAL PROMOTION) - Bellway Homes Group Head Office
(2022-08)
- Day to day line management of the Recruitment Administrators, ensuring all had a clear understanding of their role. As part of my role, I was required to provide training or upskilling where required and ensure that I allocated work, monitored performance and provided feedback.
- Managed day to day recruitment queries and the recruitment inbox, escalating any issues to the Group Resourcing and Talent Manager as required
- Ensured all recruitment administration was carried out to a satisfactory standard, including offer letters/contracts, references etc., and managed the associated processes from recruitment approval through to commencement of employment, including right to work checks
- Supported the Group Resourcing and Talent Manager with projects including early careers recruitment campaigns, PSL review, management of the careers site and senior level recruitment
- Met with each Division (Managing Director, Finance Director & PA) regularly to gain their feedback and understand their recruitment needs
- Designed and implemented various workflows in the ATS system, and regularly reviewed to streamline processes and provide an excellent customer experience
- Reviewed and updated/created job adverts, using inclusive language
- Conducted audits as and when required to ensure that all processes had been carried out in line with process. Provided feedback / training as required
- Worked with 'Reach' ATS provider to create reports to track data relating to candidate journey from attraction to offer of employment, using the diversity and inclusion data available. In addition, monitored and provided regular management information data regarding key recruitment metrics such as methods of recruitment, costs of recruitment and recruitment agency use.
GROUP RECRUITMENT ADMINISTRATOR - Bellway Homes Group Head Office
(2021-02 - 2022-08)
- Became an expert on the ATS system and full cycle recruitment processes from recruitment approval through to employee onboarding, supporting the wider HR team, candidates, hiring managers and external stakeholders with all recruitment related queries
- Built excellent relationships with internal stakeholders to effectively fulfil recruitment needs utilising the most cost effective methods of recruitment available
- Posted job adverts across multi-channels through the Applicant Tracking System (ATS), adhering to Company brand guidelines
- Managed candidate applications, including reviewing CVs/applications and shortlisting when required
- Created and issued offer letters and contracts, through the ATS in accordance with Company procedures
- Collated and shared views on areas of improvement across current process and ways of working
- Shared feedback on divisions ahead of quarterly HR meetings
- Proactively communicated with hiring managers to keep them informed of recruitment progress relating to vacancies and candidates
- Assisted with right to work compliance across all divisions, providing guidance and training where required
ADMINISTRATION SUPERVISOR (INTERNAL PROMOTION FROM ADMINISTRATION ASSISTANT) - Topshop/Topman, Gateshead Metrocentre
(2016-11 - 2021-02)
- Fully accountable for all administrative tasks in the store and effectively leading the team in all areas of business.
- Trained new employees in all aspects of administration
- Delivered an excellent full-cycle recruitment process, managing large volumes of applications, identifying high-quality talent and ensuring a positive experience for all candidates
- Supported the shop floor, regularly resolving customer complaints, till transaction issues and HR queries
- Managed financial analysis reports, investigated discrepancies and fraud, corrected errors, reviewed and reported cash loss
- Cash management and banking
- Wellbeing champion - organized colleague events, and promoted health and wellbeing
- Managed stock - completed deliveries and transfers paperwork, raised claims, oversaw delivery processing, ordered stationary and managed the stores petty cash
ADMINISTRATION ASSISTANT - Newcastle University
(2016-09 - 2017-05)
This ran alongside my position at Topshop/Topman, taken on to learn new administration skills in order to enhance my development.
- Managed the reception area for the duration of each shift, assisting students and staff with enquiries in person, over the phone and by email
- Oversaw student project submissions
- Processed requests for transport and accommodation
- Digitised and filed paperwork
FRAME STYLIST - The Big Optician, Byker
(2015-09 - 2016-09)
OPTICAL CONSULTANT - LEVEL 2 - Boots Opticians, Alnwick/Morpeth
(2011-09 - 2015-09)
- Provided a full customer journey-filling in health forms, carrying out pre-tests before the eye examination, conducting contact lens teaches, choosing spectacles with the customer
- Successfully dealt with and resolved customer queries and complaints
- Taught customers how to insert, remove and care for their contact lenses in one-on-one sessions
- Trained junior colleagues through to sign off
- Built, repaired and adjusted spectacles
