Anne-Marie Ehiwarior

Dedicated and highly organised Patient Access Coordinator with over 6 years' experience working within NHS hospitals. Skilled in managing patient pathways, appointment scheduling, referral processing, waiting list management, and providing excellent customer service to patients, clinicians, and multidisciplinary teams. Experienced in using NHS systems and ensuring compliance with NHS policies, data protection requirements, and service standards.

Strong administrative, communication, and problem-solving skills with a proven ability to work effectively in busy healthcare environments.

Patient Access Coordinator - Guys & St Thomas Foundation Trust

(2022-10)

• Coordinate patient appointments, admissions, and referrals across multiple specialties.
• Manage waiting lists in accordance with NHS targets and policies.
• Liaise with consultants, clinicians, GPs, and patients to ensure smooth patient pathways.
• Maintain accurate patient records using NHS electronic systems.
• Respond to patient enquiries via telephone, email, and face-to-face communication.
• Process referrals and ensure appropriate follow-up actions are completed.
• Support clinics by preparing documentation and scheduling appointments.
• Monitor and escalate issues affecting service delivery and patient access.
• Ensure compliance with GDPR and NHS confidentiality standards.
• Improved appointment utilisation rates by efficiently managing clinic schedules.
• Maintained high levels of patient satisfaction through excellent customer service.
• Assisted departments in meeting NHS waiting time targets.

Patient Access Coordinator - Chelsea & Westminister

(2021-10 - 2022-10)

• Coordinated patient access services within a busy hospital environment.
• Assisted with clinic preparation and appointment management.
• Maintained waiting lists and monitored capacity.
• Ensured accurate data input and record maintenance.
• Provided administrative support to clinical teams and managers.

Bishop Thomas Grant (Secondary School) Streatham Hill

St Francis Xievier (Clapham South)