Luxury Estate/Residence Manager, Hospitality Operations, VIP Guest Services, Lifestyle Director, Property Launch, Project Management, Native English & Advanced Italian
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Luxury Hospitality & Lifestyle Director with over 20 years of international experience across Italy, Switzerland, and the United Kingdom, specializing in luxury resorts, Prestigious properties, boutique hospitality environments, and well-curated high-end rental properties, elite tailored services and unique authentic experiences.
Career defined by two core pillars of expertise: As Co-Founder of Capitol Lifestyle Villas, co-created and led a luxury villa and lifestyle company from concept through to full operational delivery, building the complete guest experience model, villa operations structure, staffing systems, and bespoke lifestyle and seamless hospitality.
Manager within The Hideaways Club, managed multi-property villa, chalet and hotel operations across Italy and Switzerland, contributing to key development and launch projects within the European portfolio, including the successful launch of Casa Paradiso, the highest-performing villa in the entire portfolio. Operates as both hospitality lead and operational anchor, responsible for shaping guest experience, overseeing property operations, and maintaining the invisible structure that ensures luxury environments function seamlessly. Deeply people-focused, combining warm leadership with calm operational authority.
Known for exceptional attention to detail, consistency, and hands-on care, building trusted relationships with guests, teams, and owners alike. Leadership style is supportive, mentoring, and collaborative — a team builder and approachable leader who ensures structure and clarity while maintaining a culture of trust and service excellence. Naturally adaptable and discreet, moving seamlessly between operational leadership and direct engagement with discerning clients and VIP guests, always maintaining professionalism, sensitivity, and refined service standards.
Core principle: true luxury is not visible — it is experienced through precision, care, and genuine human connection.
Partner/Co-Founder & Operations Director at Capitol Lifestyle Villas (Company has now been sold)
Co-founded and built a luxury villa and lifestyle company from concept to full operational delivery, overseeing guest experience design, staffing systems, retreats, concierge operations, and bespoke hospitality across the territory of Lake Maggiore.
Luxury Operations Manager at The Hideaways Club
Managed multi-property villa, chalet & hotel operations across Italy and Switzerland, contributing to key development and launch projects within the European portfolio. Led property upgrades, operational systems development, H&S documentation, Capex/Opex budgets, guest care structures, and UHNW service delivery. Delivered the successful launch and management of Casa Paradiso, which retained the highest-performing villa in the portfolio.
Resort Manager at Quaysiders Club
General Management activities, directed operations of a luxury resort with 40+ staff, overseeing guest services, operational control, compliance, accounts and service excellence across all departments. Including implementing upgrades beneficial equally to guests and board of Directors.
Private Rental Operations at Engel & Völkers Lago Maggiore
Created and launched a new luxury villa rental division for the Lake Maggiore territory, developing the operational framework, service structure, and positioning strategy for a dedicated high-end rental offering. Defined client experience models, owner engagement and guest journey standards aligned with international luxury villa hospitality and high-end real estate expectations.
Abercrombie & Kent Villas
Boutique Hotels & Chalets
