Customer Relations & Complaints Manager - Barclays Bank Plc
(1994 - 2009)
Financial Services Authority targets met daily
- Resolving Complaints
- Negotiating refunds and financial compensation
- Reconciliation of internal accounts
- Project Manager for copies of cheques and customer enquiries and processes
- Communicating to clients in writing and by telephone, crystal clear letter writing completed
- Role model for drive performance, gaining a grade B
- Meeting with Head Office to review the top ten complaints
- Silver Eagle award received for amending two standard customer letters
Cashier & Banking Hall Manager - Barclays Bank Plc
(1994 - 2009)
- Nil cash errors, Sales targets met, £10,000 per annum
- Financial Assistant, daily sales targets £10,000 per week for loans, and £50,000 for Savings or Shares
- Fraud training completed
- Role model for customer service and gaining a grade A
Senior Processing Clerk - Barclays Bank Plc
(1994 - 2009)
- Fraud investigations & Money Laundering reports
- Corporate and Premier client requests
- Role model for Grow talent and capability and gaining an A grade
- Training new staff and school leavers, golden eagle award received for designing a clear guide for new entrant to use
- Role model for build pride and passion, two silver eagle awards received for amending and updating standard customer letters
- Project Manager for risk, authorised signatory and responsible for nil errors in the team
- Unpaid cheques and returned BACS payments, reconcile internal accounts
- Performance Management, giving and receiving constructive feedback based on six guiding principles
- Process Expert, helping with all processes to meet deadlines, problem solving
Customer Service & Telephonist - Barclays Bank Plc
(1994 - 2009)
- Inbound calls from customers
- Written and telephone enquiries
- Switchboard and logging requests on a diary
Accounts Assistant - Barclays Bank Plc
(1994 - 2009)
- Balancing the days work
- Cheque book and statement requests
- Processing cheques and internal entries
Technical Maintenance and Waste Water Team - Southern Water
(2009 - 2017)
- Communicating with engineers and dispatching work requests
- Awareness of different types of buildings and access and environments
- Knowledge of pipe work, sewers and fresh water supplies
- Complex and varied enquiries and disputes
Customer Service and Debt Advisor Team - Southern Water
(2009 - 2017)
- Handling & processing sensitive information, prescriptions and hospital letters to confirm extra water required for medical reasons
- Communicate by email, face to face and telephone to carers, support workers, and nurses
- Appointments booking for follow ups and call backs
- Effectively managing heavy workloads in a timely and professional way
- Quality monitor and audit checking for compliance and adherence
- Letter writing and complaints handler
- Cash Collections targets always met
- Take over manager calls and complaints and letter writing
- Offwat and FSA compliant
- Payment scheme and debit card compliant
- Call centre based
- Vulnerable customers, debt assisting schemes and tariffs
- Referals to step change
- Trained new staff and took active part in problem solving and improvement meetings
- Role model for creative thinking and respect towards staff and customers
Receptionist - Eurotherm
(2018 - 2018)
- Switchboard, Scanning, binding
- Welcoming visitors, arranging security badges and updating the log book
- Emails and listing staff absences and staff meetings
Receptionist - St Barnabas House
(2018 - 2018)
- Admin duties, letter writing and direct debit enquiries and fund raising enquiries, processing cheques and bacs payments
- Receptionist & Infection control, contact with patients, nurses and visitors
Iceland Frozen Foods
(2018 - 2018)
- Pays strong attention to detail & fast and accurate data entry and audit checking
- Customer care, sales, and cash handling
- Team player
- Actively contributes towards key performance indicators
- Actively takes ownership to minimise stock loss and maximise sales & profits
