Anoop Ps

Experienced Systems Administrator with over 10 years of experience delivering 1st–3rd line IT support and enterprise infrastructure management across multi-site UK environments. Skilled in diagnosing and resolving complex hardware, software, network, and storage issues, managing incidents within defined SLAs, and acting as a senior escalation point for technical teams. Strong background in Microsoft 365, Azure, AWS, VMware, Hyper-V, Windows Server, Linux, and network infrastructure, with a proven record of strengthening security posture, mentoring junior staff, and maintaining high system availability and customer satisfaction.

IT Consultant - TutorComp

(2024-04)

Re-engaged with TutorComp as an independent IT Consultant, managing enterprise systems within cloud environments.

• Administer and maintain cloud-hosted servers, ensuring high availability, performance, and security across enterprise systems.
• Provide ongoing technical oversight of cloud infrastructure, including monitoring, patching, and troubleshooting.
• Support system administration tasks remotely, applying best practices in cloud resource management and enterprise IT operations.

IT Engineer - Barclays

(2023-09 - 2024-02)

Provided 2nd and 3rd line IT support across UK offices in a regulated financial services environment.

• Administered and supported Microsoft 365, Windows systems, and Intune for device management.
• Managed Azure AD and Active Directory, including user lifecycle management and access controls.
• Managed installation, configuration, and ongoing maintenance of desktop OS, Windows and Linux servers, virtualised environments (VMware, Hyper-V), and cloud platforms including AWS and Azure, ensuring system stability and performance.
• Monitored and responded to security alerts using Microsoft Defender, assisting with incident investigation and mitigation.
• Conducted reviews of system configurations and endpoint security settings to identify risks and recommend improvements.
• Maintained core infrastructure services including DNS, DHCP, LAN/WAN, and VPN.
• Contributed to infrastructure and security improvement initiatives while ensuring IT projects and service requests were delivered within agreed timelines.
• Created and maintained detailed IT documentation to support compliance and knowledge sharing.
• Implemented and supported IT security policies aligned with corporate governance standards.

IT System Administrator - TutorComp

(2015-12 - 2023-08)

Delivered IT support across multi-site environments, supporting large user bases and enterprise systems.

• Coordinated troubleshooting efforts to resolve IT issues promptly, minimising downtime and ensuring smooth operations for end-users.
• Administered Microsoft 365 and cloud-based services.
• Installed, configured, and maintained IT equipment and software applications; monitored and conducted regular updates, patches, and upgrades to ensure systems were secure and up to date.
• Trained and guided end-users on the effective use of various software applications, hardware devices, and IT tools, enhancing customer service and user satisfaction.
• Assisted with system administration and support, including network troubleshooting, connectivity issues, router and switch configurations, and configuration of hardware and software firewalls.
• Configured and managed firewall rules to control inbound and outbound traffic, ensuring network security by blocking unauthorised access while allowing legitimate communication based on defined security policies.
• Led and supported IT projects, including deployments, upgrades, migrations, and system improvements while ensuring service continuity.

System Administrator - BarnOwl Technologies

(2014-03 - 2015-10)

• Diagnosed and resolved infrastructure, network, and system issues.
• Managed hardware lifecycle and asset management processes.
• Maintained backup strategies, redundancy planning, and system security protocols.
• Provided on-site and remote support to end users.

System Administrator – Network Security Group (NSG) - Art Technologies

(2012-11 - 2013-10)

• Managed and maintained system, network devices, and storage systems to ensure optimal performance and availability.
• Configured and installed security measures, including firewalls, antivirus software, and access controls, to safeguard organisational data and systems.
• Documented asset database management and record keeping for improved tracking and reporting.

System Administrator - CuteSys Technologies

(2010-10 - 2012-11)

• Configured and installed IT equipment, including laptops and desktops, ensuring seamless deployment.
• Coordinated routine system backups and disaster recovery procedures to prevent data loss and ensure business continuity.
• Delivered end-user support and troubleshooting.

Bachelor's Degree - Computer Science - Bharathiyar University (2005 - 2008)