Customer Service Agent - Gatwick Airport - Gatwick Airport
(2025-02 - 2025-11)
Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies
- Process Customers and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes
- Boarding 100 plus customers each shift onto flights whilst complying to safety and security procedures
- Marshall customers onto and off aircraft in a safe, secure and efficient manner
- Operate all equipment and systems in a safe, secure and efficient manner at all times
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
- Where required, allocate seating to Customers
- Issue boarding cards and baggage receipts
- Make customer announcements in accordance with the specific airline requirements
- Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management
- Deal with disruption and irregularities with confidence and composure
- Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures
Progress Partner - Bromley College
(2021-09 - 2024-07)
Key Achievement: Developed expertise in providing tailored support to students requiring additional help, particularly in 1:1 or small group settings.
- Prepared lesson materials to support teaching staff
- Assisted students in understanding tasks and achieving learning objectives
- Monitored and reported on student progress
- Managed classroom activities and led sessions during teacher absences
- Encourage pupils to interact with the class and engage in activities
- Provide feedback to pupils and teachers on pupil's achievement, progress and any problems that arise
- Create and maintain an orderly and supportive environment, undertaking administrative tasks as needed
Staff Member - XOYO Nightclub
(2018-03 - 2020-03)
Key Achievement: Strengthened interpersonal skills and adaptability by working in a fast-paced, dynamic events environment.
- Assisted in setting up and managing venue operations
- Welcomed guests, checked tickets, and resolved customer queries
- Confidently handled cash transactions and ticket sales
Gardening Maintenance Operative - GW Landscape and Design Ltd
(2017-04 - 2018-03)
- Conducted hedge cutting, pruning, and grass maintenance to high standards
- Ensured cleanliness of tools and maintained tidy work areas
- Applied appropriate weed-spraying chemicals responsibly
Sales Assistant - Sainsbury's PLC
(2016-09 - 2017-01)
- Managed cash handling, stock replenishment, and customer complaints
- Ensured adherence to store safety protocols for colleagues and customers
Supervisor/Labourer - Home Park Adventure Playground
(2014-07 - 2016-08)
- Supported children aged 4-6, including those with disabilities
- Ensured a safe and engaging environment for play and learning
- Assisted in reconstruction efforts following the London Riots
- Assign daily or weekly tasks to employees
- Schedule shifts and manage workloads
- Ensure resources, materials, and equipment are available
- Set performance goals and deadlines
- Prioritise work to meet production or service targets
