Usama Ahmad

Enthusiastic customer service professional with experience in both administration and call centre settings. Highly reliable and able to perform tasks with minimal supervision. Multi-talented individual open to all kinds of work opportunities. Previous experience in customer service, hospitality, and administration.

Customer Service Agent at Marston Holdings (2024-01 – Present)

• Call handling (Dealing with customer queries)
• Utilising multiple systems such as Max Contact, Orrin, & Alfresco
• Have previously also been on letters for a short amount of time

Admin at The Prescient Group (2024-03 – 2024-07)

Worked an administration role with the prescient group agency before transitioning into a permanent role with Marston Holdings

Customer Service Officer at Robert Walters (2023-11 – 2024-01)

3 Month Temp role

• Call handling for Oldham Council housing department
• Dealing with housing applications via phone calls and emails
• Liaising with homeless and housing officers
• Adding notes to application

Night Receptionist at Crowne Plaza (2022-11 – 2023-01)

• Hoover and Mop Hotel
• General hotel duties

– Oasis Academy Oldham (2008 – 2013)