Archana Thoomkunta

Friendly, hardworking and customer-focused café and hospitality professional with experience as a waitress and barista at Pier House. Experienced in preparing and serving drinks, supporting customers, taking orders, handling cash and operating tills in a busy environment. Confident communicating with people from different backgrounds and working effectively as part of a team.

A quick learner with strong attention to detail and a genuine interest in developing a career in the café and coffee industry.

Waitress & Barista at Pier House (Present)

• Provide friendly and welcoming service to customers in a busy bar, restaurant and café environment.
• Prepare and serve coffee, hot and cold drinks according to customer orders and workplace standards.
• Take customer orders accurately and provide efficient food and drink service.
• Operate the till and handle cash and card payments accurately.
• Process customer transactions carefully and maintain attention to detail.
• Communicate clearly with customers and colleagues and respond to customer requests professionally.
• Work efficiently during busy service periods while maintaining a positive and polite manner.
• Keep the bar and service areas clean, organised and presentable.
• Follow workplace cleanliness, food-handling and hygiene procedures.
• Work closely with team members to provide smooth and efficient service.
• Help resolve customer concerns calmly and respectfully.

Graduate Student in Software Engineering – Heriot-Watt University