Marc Docherty
Customer-focused hospitality and service professional
About
Customer-focused hospitality and service professional with experience across pubs, leisure resorts, retail, and education. Skilled in customer engagement, complaint handling, and team coordination within high-pressure environments. Dependable, adaptable, and committed to delivering excellent experiences for guests and clients alike.
Experience
Bar Person - The Still House, Paignton Harbour - Paignton Harbour
(2026-01 - 2026-04)
- Managed opening / closing, cashing up, stock, and security.
- Served premium local gins and high-end food.
- Supported kitchen staff during peak service periods.
Bar & Wait Staff - The Hyde Dendy, Paignton - Paignton
(2025-05 - 2025-11)
- Provided friendly service in a vibrant family pub.
- Resolved complaints efficiently to maintain guest satisfaction.
- Helped host large-scale events (Paignton Festival, live music, EU Women's Football Championship).
- Coordinated staff to ensure smooth and safe operations.
Packaging Operative - Sierra Windows
(2023-10 - 2024-04)
- Liaised with production and transport to ensure on-time, damage-free deliveries.
- Maintained quality-control records for outgoing orders.
Front of House / Bar Staff - Inn on the Green, Paignton - Paignton
(2022-05 - 2023-01)
- Delivered consistent service and handled customer concerns calmly.
- Supported post-pandemic business recovery initiatives.
Education
BA (Hons) - Media & Communication - Glasgow Caledonian University (2012 - 2012)
