Archie Baxter

Hard-working and customer-focused individual with experience working in fast-paced environments while maintaining high standards of service and organisation. I am confident working as part of a team, communicating with a wide range of customers and adapting to new challenges. I take pride in creating positive customer experiences and ensuring tasks are completed efficiently and to a high standard.

I am reliable, motivated and eager to develop my skills within a retail and sales environment. I also hold a full UK driving licence, which I have held for over one year.

Sales Associate at Office Shoes (2025-07 – Present)

• Deliver personalised customer service by identifying individual needs.
• Contribute towards store sales targets and KPIs by proactively engaging customers and identifying opportunities to increase sales.
• Use strong product knowledge to provide informed recommendations and confidently answer customer queries.
• Process purchases and exchanges accurately using the store's POS system, ensuring efficient transactions and a positive customer experience.
• Manage stockroom operations, including receiving and putting away deliveries, organising stock and replenishing the shop floor to maintain product availability.
• Process online orders and Click & Collect purchases efficiently, ensuring orders are accurate and ready for customers within required timeframes.

Sales Advisor at Inspired Outsourcing (2025-01 – 2025-06)

• Contributed to revenue growth by identifying customers' needs and recommending suitable solutions.
• Adapted communication styles to different customers, building rapport and delivering a personalised customer experience.
• Used quick thinking and creative problem-solving to overcome customer concerns and maintain engagement throughout calls.

Customer Service Representative at Echo-U (2024-11 – 2024-12)

• Developed strong professional communication skills by communicating confidently and courteously with a wide range of businesses and customers.
• Worked effectively in an extremely fast-paced environment, developing resilience, organisation and the ability to remain focused under pressure.
• Adapted quickly to the demands of a seasonal temporary position while maintaining a high standard of customer service.

Moulder & Final inspector at Vaculug (2022-06 – 2024-06)

• Conducted quality control checks to ensure products consistently met required standards.
• Followed detailed production processes with a strong focus on accuracy and attention to detail.
• Managed time effectively while working to tight production schedules and customer deadlines.
• Worked collaboratively as part of a team to maintain smooth production, meet targets and ensure customer requirements were fulfilled.

Front of House Staff at Burger King (2022-01 – 2022-06)

• Provided friendly and efficient service to a high volume of customers, creating a positive experience throughout their visit.
• Maintained high front-of-house standards, ensuring the customer-facing environment remained clean, organised and presentable.
• Used initiative to resolve unexpected customer issues quickly and effectively, adapting to different situations to achieve positive outcomes.

Covid Vaccination Program at NHS (2020-12 – 2021-12)

• Supported members of the public across a wide range of ages and backgrounds, adapting my approach to their individual needs.
• Coordinated vaccination appointments and made booking amendments accurately in response to changing customer requirements.
• Used online booking systems effectively to manage appointments.
• Arranged additional support, including assistance and transport, to ensure customers could access their appointments comfortably and efficiently.

GCSE in English Language – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

GCSE in English Literature – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

GCSE in Maths – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

GCSE in Photography – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

GCSE in Business – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

BTEC Sport Level 2 in Sport – Priory Ruskin Academy, Grantham (2015-09 – 2020-06)

BTEC Sport Level 3 in Sport – Priory Ruskin Academy, Grantham (2020-09 – 2022-06)