Assistant General Manager - Sails Restaurant - Hamilton Island, Queensland, Australia
(2026-02)
Hamilton Island enterprise property — second consecutive new-venue opening appointment
- Manage daily operations of a newly opened restaurant delivering up to 250 covers per day at peak, overseeing ordering, stocktake, and full inventory management from launch phase through active trading.
- Lead end-to-end events and reservations management, coordinating bookings, guest communication, and on-the-night service execution across all scheduled functions in a premium resort environment.
- Direct staff training and ongoing team development for a 25-person FOH team from the opening phase, establishing service standards, procedures, and performance expectations across the full front-of-house operation.
- Own real-time guest experience and satisfaction across all service periods, resolving issues at the point of impact and maintaining standards throughout a high-expectation resort setting.
Assistant General Manager - Henrietta Bondi, ESCA Group - Sydney, Australia
(2025-09 - 2026-02)
High-volume Lebanese cuisine and contemporary cocktail restaurant — recruited as part of the multi-executive new-site opening team
- Recruited, hired, and trained a 15-person FOH team from zero ahead of opening as part of a 30+ person total launch workforce, establishing the service standards and team structure that carried the venue through its first weeks of trading.
- Owned FOH labour cost management from pre-opening, working directly alongside the CEO, Operations Manager, Executive Manager, and Venue Manager to set and maintain cost targets from the first day of trading.
- Directed shift scheduling, rota planning, and staffing levels across the 15-person FOH team, maintaining full coverage across service periods that reached 150–200 covers at peak.
- Oversaw full daily venue operations throughout the opening period: opening and closing procedures, stock control, cash handling, compliance, and end-of-day financial reporting.
- Managed all guest feedback and real-time service recovery across the critical opening months, maintaining satisfaction standards while the team and processes were being established.
- Maintained consistent communication and coordination between front-of-house and back-of-house teams, ensuring smooth service flow between kitchen and floor throughout the venue's formative trading period.
Assistant Manager - Grind (Certified B Corp) - London, UK
(2023-01 - 2025-08)
- Directed front-of-house operations and led floor teams across all trading hours at one of London's high-volume café-bar brands, maintaining service standards and operational consistency across a seven-year tenure.
- Managed full inventory and supplier communication through MarketMan, overseeing ordering processes and stock accuracy to prevent service disruptions across daily operations.
- Built and adjusted staff rotas using Harri to align labour coverage with trading demand, balancing team requirements and cost targets across variable and seasonal service patterns.
- Operated Square, Revel, and OpenTable in live service to manage POS transactions, table reservations, and real-time guest flow during peak trading periods.
- Trained and onboarded new team members in service procedures, compliance standards, and operational expectations, building consistent delivery from the first shift.
- Maintained full health and safety compliance, venue cleanliness, and atmosphere across all trading hours in line with brand and regulatory requirements.
- Performed full opening and closing routines, including site setup, cash handling, and end-of-day financial reporting for every managed shift.
Supervisor - Grind (Certified B Corp) - London, UK
(2021-01 - 2023-01)
- Supervised floor teams during trading hours, observing performance and resolving guest issues at the point of occurrence to prevent escalation or service interruption.
- Partnered with the Assistant Manager and General Manager across live service management, providing real-time team direction, floor coverage decisions, and guest flow coordination throughout trading hours.
Front of House - Grind (Certified B Corp) - London, UK
(2018-09 - 2021-01)
- Delivered table and bar service across high-turnover café and bar shifts, coordinating with kitchen and bar teams to maintain order accuracy and service pace through busy trading periods.
Waitress (Part-Time) - Flat Iron - London, UK
(2021-08 - 2022-02)
- Managed multiple tables simultaneously in a high-volume steakhouse environment, maintaining order accuracy, service pace, and guest engagement across a continuous diner flow.
Front of House (Part-Time) - InterContinental Hotels & Resorts - London, UK
(2018-11 - 2019-04)
Floor Supervisor & Waitress - Gipas 111 - Apulia, Italy
(2017-05 - 2018-09)
Two seasonal stints: Waitress, May–September 2017; Floor Supervisor, July–September 2018
- Managed cash handling and guest satisfaction as Floor Supervisor during the 2018 season, coordinating front-of-house operations through peak summer service periods.
Waitress - Altar Bar - Milan, Italy
(2017-09 - 2018-06)
- Delivered table service in a high-volume bar and restaurant setting, maintaining order accuracy and guest engagement through consistently busy trading periods.
