Dispute Officer
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Dedicated and empathetic professional with a strong background in customer service, team coordination, and problem-solving. Bringing a proven ability to foster positive relationships, adapt to diverse challenges, and support individuals in achieving their full potential. Advanced proficiency in English and native-level fluency in Russian, with additional basic knowledge of Estonian.
Equipped with excellent interpersonal, organisational, and leadership abilities. Open to opportunities across various industries where transferable skills and experience can add value.
In my previous role as a Dispute Officer at CMA CGM, I managed complex client cases with empathy and precision, ensuring positive outcomes and customer satisfaction. This experience honed my ability to handle time-sensitive tasks and maintain clear, consistent communication—skills that are directly transferable to managing travel bookings and creating seamless itineraries.
During my tenure as a General Manager at Barworks Ltd, I developed and led teams, organized operations, and delivered high-quality service under pressure. These experiences not only strengthened my time management and organizational skills but also highlighted my ability to work independently while meeting and exceeding goals.
University of West London - Music Technology and Video Production