Arj S
NHS Administration Professional with Customer Service Excellence
Hire this person
Send a job offer directly to this candidate
About
Highly personable with nearly 4 years of expertise in NHS administration, customer service and public sector hospitality. Skilled in managing Emergency and Ward reception duties, providing frontline support in high-pressure environments, and handling diverse customer interactions with professionalism and empathy. Proven ability to navigate difficult situations effectively, ensuring patient and customer satisfaction through clear communication and service excellence.
Previous experience in hospitality reinforces a strong commitment to delivering high standards of customer service and fostering positive relationships.
Experience
NHS Bank Administration roles - Royal Surrey Hospital - Guildford, Surrey
(2022-11)
Oncology, Respiratory & Ageing & Health - A&E Reception – Ward Receptionist.
- Reception and Front Desk duties
- Customer interfacing administrative support
- Appointment scheduling
- Record management
Healthcare Assistant - Royal Surrey Hospital - Guildford, Surrey
(2021-05 - 2021-07)
- Assisted and talking to patients on wards
- Monitored vital signs
- Assisted medical professionals in providing healthcare in line with NHS protocols
Hospitality staff member - Compass Group - Royal Surrey Hospital
(2020-09 - 2021-12)
- Provided hospital catering support
- Patient meal preparation
- Inventory control
- Hygiene compliance
- Provided safe dining experience
Poolside and Leisure Centre attendant - Impulse Leisure Thurrock - Thurrock, Essex
(2018-05 - 2018-06)
- Supervising the public and lifeguarding duties
- Assisting around the leisure centre with varied supportive duties, mainly in the Café
Administrator - TRUST Charity - Thurrock, Essex
(2015-09 - 2016-01)
- General administrative duties including call handling
- Updating spreadsheets
- Managing all incoming correspondence
Education
Maths and English - Guildford College (2025-01)
BTEC L2 - Business Marketing - Palmers Sixth Form College (2013-09 - 2015-06)
Level 1 - Business Foundation certificate - Palmers Sixth Form College (2013-09 - 2015-06)
Business Enterprise Course - South Essex College (2016-10)
