Arman Shah

Confident and motivated Sports Business Management student with practical experience in sales, hospitality and customer service. Skilled at building rapport, understanding customer needs, recommending suitable products and handling objections professionally. Experienced in working towards sales targets and delivering excellent service in fast-paced environments. Reliable, quick to learn and ready to make an immediate contribution to a successful retail team.

Remote Sales Representative – High-Ticket Sales

(2025-10 - 2026-02)

• Built rapport with prospective customers and identified their individual requirements.
• Presented high-value products confidently and recommended suitable solutions.
• Handled enquiries and objections professionally to support the sales process.
• Worked towards sales targets while maintaining excellent customer service.
• Developed strong negotiation, communication and closing skills.

Front of House Team Member - Mother Hubbard's - Erdington

(2023-05 - 2024-03)

• Delivered friendly and efficient service in a busy customer-facing environment.
• Processed orders accurately and ensured customers received a smooth service.
• Resolved customer queries calmly and professionally.
• Worked closely with colleagues to maintain high service and hygiene standards.

Waiter - Buffet Island - Birmingham

(2022-09 - 2023-03)

• Provided attentive service and responded quickly to customer requests.
• Took accurate orders and ensured food and drinks were served promptly.
• Supported the wider team during busy periods and kept customer areas presentable.

Sports Business Management - Sports Business Management - Greenwood Academy

A-Levels - Business Studies, Sports Management, Sociology - Greenwood Academy (2021 - 2023)

GCSEs - Seven GCSEs, including Mathematics, English, and Hospitality and Catering - Greenwood Academy (2016 - 2021)