Business Analyst - Pitman
(2025-03 - 2025-09)
Improved CRM processes and customer lifecycle management across training centres.
- Led CRM optimisation initiatives
- Designed automated workflows for lead and enrolment tracking
- Gathered and documented business requirements
- Conducted gap analysis and recommended improvements
- Supported CRM configuration and data migration
- Delivered UAT and user training
- Increased lead conversion rates through improved CRM workflows and automation
- Reduced manual administrative workload by streamlining customer lifecycle processes
- Enhanced data visibility and reporting, supporting better decision-making across teams
- Improved user adoption of CRM system through effective training and support
Business Analyst - Skechers
(2024-05 - 2025-01)
Responsible for implementing a new ERP system to transform operational practices into a cost-effective solution, driving streamlined processes and enhanced user experience across 45 UK franchises within the Skechers brand.
- Conducted comprehensive business process analysis and requirements gathering to support the implementation of a robust ERP system for Skechers' 45 UK franchises
- Collaborated with stakeholders to identify key operational drivers, objectives, and goals to align the ERP solution with franchise needs
- Designed use cases and user stories to capture functional and non-functional requirements for the ERP system
- Developed detailed business process models and workflow diagrams to visualize current operations and outline optimized future-state processes
- Performed gap analysis to identify shortcomings in existing systems and defined necessary enhancements to meet business goals
- Partnered with technical teams to establish data mapping and integration requirements for seamless ERP deployment across all franchises
- Created and executed test cases and plans to validate the ERP system's alignment with defined business requirements
- Led user acceptance testing and facilitated training sessions to ensure franchise staff were equipped to utilize the new ERP system effectively
- Successfully led the implementation of an ERP system for Skechers' 45 UK franchises, achieving a significant improvement in operational efficiency and franchise coordination
- Enhanced process efficiency by 20% through the deployment of a tailored ERP solution that streamlined workflows and centralized operations
- Developed a comprehensive set of use cases and user stories to ensure the ERP system met all critical business requirements and franchise-specific needs
Business Analyst - Skechers
(2022-06 - 2024-05)
Maternity leave - Maternity leave
(2022-06 - 2024-05)
Took maternity leave to care for and bond with my child while maintaining professional development through attending webinars and meeting up with business analysts. During my maternity leave I took the opportunity to enhance my skills by completing level 4 in business skills for the work place from university of Wales trinity saint David. This allowed me to stay updated in my field and develop critical thinking, demonstrating my commitment to continuous learning and professional growth.
Business Analyst - QMECC
(2021-09 - 2022-06)
Improved school operations and system implementation. Supported education projects through analysis and coordination.
- Conducted stakeholder analysis to understand the needs and requirements of school administrators, teachers, and students
- Developed a project plan and timeline to ensure the successful implementation of school-related initiatives
- Coordinated with cross-functional teams, including IT and HR, to ensure the smooth delivery of projects
- Conducted research to understand best practices in education and instructional design
- Analysed data to identify trends and make recommendations for improving the educational experience
- Developed process maps and diagrams to clearly communicate school processes to stakeholders
- Conducted requirements gathering to understand the functional and non-functional requirements of school initiatives
- Facilitated workshops and meetings with stakeholders to gather requirements and build consensus
- Increased student achievement by 10% through the implementation of a new assessment process
- Developed a school-wide plan for technology integration that was fully supported by all stakeholders
- Implemented a new student support program that reduced dropout rates by 20%
- Improved teacher collaboration by 25% through the implementation of a new project management system
Maternity leave - Maternity leave
(2021-02 - 2021-08)
Took maternity leave to care for and bond with my child while maintaining professional development through attending webinars and meeting up with business analysts.
Business Analyst - Green Oak Academy
(2017-09 - 2021-01)
Improved school operations and system implementation.
- Facilitated workshops and meetings with stakeholders to gather requirements and build consensus
- Documented requirements using appropriate tools and techniques
- Developed use cases and scenarios to illustrate how school initiatives will be implemented
- Conducted gap analysis to identify areas for improvement in current school processes
- Designed and recommended solutions to improve school processes, taking into account best practices and educational goals
- Worked with IT and technology teams to ensure solutions are implemented as planned
- Tested school initiatives to ensure they meet requirements and functioned as intended
- Conducted post-implementation reviews to assess the effectiveness of new initiatives and make recommendations for future improvements
- Improved student engagement by 20% through the implementation of a new instructional design process
- Reduced administrative workload by 30% through the automation of manual processes
- Increased parent engagement by 15% through the development of a more user-friendly communication platform
- Successfully managed the implementation of a new student information system, on time and within budget
