Arran Hobday

Customer Success and Client Services leader with 10+ years’ experience building and scaling high-performing enterprise teams. Proven track record of driving net revenue retention, reducing churn, and improving customer health across complex, multi-country portfolios. Known for building inclusive, high-accountability cultures and aligning globally-distributed Sales, Product, and Services teams around measurable customer outcomes.

Director, Client Success – Global Enterprises | Gartner | Apr 2025 – Present

Lead a newly established Client Success organization supporting C-level leaders across 12 European countries within $15B+ revenue enterprises.

• Built and scaled a 21-person Client Success organisation (3 team managers) from inception, defining operating model, hiring strategy and performance standards
• Own a $95m high-touch ARR portfolio, exceeding retention target (73.6% vs 70.6%) while improving client health KPIs, QBR coverage, engagement metrics and renewal readiness
• Accelerated team performance through practical adoption of AI-powered tools and automation
• Partner with Sales and Product leadership to implement enterprise value-delivery frameworks that increased executive engagement and long-term client loyalty
• Recipient of Excellence in Leadership Award in January 2025, in recognition of enterprise, executive and business-impact

University of Southampton, 2:1 History & Spanish