Director of Customer Success
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Customer Success and Client Services leader with 10+ years’ experience building and scaling high-performing enterprise teams. Proven track record of driving net revenue retention, reducing churn, and improving customer health across complex, multi-country portfolios. Known for building inclusive, high-accountability cultures and aligning globally-distributed Sales, Product, and Services teams around measurable customer outcomes.
Director, Client Success – Global Enterprises | Gartner | Apr 2025 – Present
Lead a newly established Client Success organization supporting C-level leaders across 12 European countries within $15B+ revenue enterprises.
University of Southampton, 2:1 History & Spanish
