Arslan Arif

A highly accurate and resourceful individual with 2+ years of experience in customer services with strong communication, leadership, marketing, planning, and management skills. Seeking a challenging position in a organization where I can contribute to the growth of a leading company with determination and consistent mindset.

WORK HISTORY AUBREY PARK HOTEL

Customer Service Representative: (Present)

▪ Greeting guests warmly as they arrive at the hotel.

▪ Checking guests in and out of the hotel efficiently and accurately.

▪ Handling guest reservations, including booking rooms and managing cancellations or changes.

▪ Assisting guests with special requests or needs, such as arranging transportation or making restaurant reservations.

▪ Answering phone calls and responding to emails or messages promptly and profes-

sionally.

▪ Handling guest complaints or concerns tactfully and effectively, escalating issues to management if necessary.

▪ Processing payments, including cash, credit card, and other forms of payment, and maintaining accurate records.

▪ Collaborating with other hotel staff members, such as housekeeping and mainte-

nance, to ensure guest satisfaction and resolve any issues.

▪ Following hotel procedures and protocols to maintain security and guest confidential-

ity.

▪ Assisting with administrative tasks, such as filing paperwork, managing inventory,

and updating guest information in the system.

MENZIES

Customer Service Representative:

▪ Customer Satisfaction: Create a warm and welcoming atmosphere, ensuring that customers have a memorable and delightful experience. Address customer concerns promptly and professionally.

▪ RevenueManagement:Achievethesalestargetforbaggageallowanceandrebooking tickets.

▪ Marketing and Sales: Collaborate with other team members to develop and execute sales strategies to attract and retain airline customers.

▪ Compliance: Ensure the airline operates in compliance with all relevant airport laws, regulations, and safety standards.

▪ Disruptions: Rebook flights and book hotels to accommodate customers according to the airline policy.

▪ Collaboration: Work closely with the airline crew and ground operations staff to ensure effective customers’ onboarding.

▪ Mandatory Training: Providing training, mentoring, and regular performance evaluations to maintain high service standard.

EDUCATION

➢ UNIVERSITY OF HERTFORDSHIRE

MS International Business, Commendation (2020 – 2022)

➢ SUPERIOR UNIVERSITY

BSc (hons). Aviation Management (2015 – 2019)