Customer Service Agent
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A highly accurate and resourceful individual with 2+ years of experience in customer services with strong communication, leadership, marketing, planning, and management skills. Seeking a challenging position in a organization where I can contribute to the growth of a leading company with determination and consistent mindset.
WORK HISTORY AUBREY PARK HOTEL
Customer Service Representative: (Present)
▪ Greeting guests warmly as they arrive at the hotel.
▪ Checking guests in and out of the hotel efficiently and accurately.
▪ Handling guest reservations, including booking rooms and managing cancellations or changes.
▪ Assisting guests with special requests or needs, such as arranging transportation or making restaurant reservations.
▪ Answering phone calls and responding to emails or messages promptly and profes-
sionally.
▪ Handling guest complaints or concerns tactfully and effectively, escalating issues to management if necessary.
▪ Processing payments, including cash, credit card, and other forms of payment, and maintaining accurate records.
▪ Collaborating with other hotel staff members, such as housekeeping and mainte-
nance, to ensure guest satisfaction and resolve any issues.
▪ Following hotel procedures and protocols to maintain security and guest confidential-
ity.
▪ Assisting with administrative tasks, such as filing paperwork, managing inventory,
and updating guest information in the system.
▪ Customer Satisfaction: Create a warm and welcoming atmosphere, ensuring that customers have a memorable and delightful experience. Address customer concerns promptly and professionally.
▪ RevenueManagement:Achievethesalestargetforbaggageallowanceandrebooking tickets.
▪ Marketing and Sales: Collaborate with other team members to develop and execute sales strategies to attract and retain airline customers.
▪ Compliance: Ensure the airline operates in compliance with all relevant airport laws, regulations, and safety standards.
▪ Disruptions: Rebook flights and book hotels to accommodate customers according to the airline policy.
▪ Collaboration: Work closely with the airline crew and ground operations staff to ensure effective customers’ onboarding.
▪ Mandatory Training: Providing training, mentoring, and regular performance evaluations to maintain high service standard.
➢ UNIVERSITY OF HERTFORDSHIRE
MS International Business, Commendation (2020 – 2022)
➢ SUPERIOR UNIVERSITY
BSc (hons). Aviation Management (2015 – 2019)
