Stefania Bardan

Dedicated and detail-oriented Customer Chat Support Representative with one year of experience at Amazon and six months of restaurant serving experience. Currently a Forensic Science and Criminology student at Northumbria University, seeking to leverage exceptional communication and problem-solving skills in a customer support role.

Customer Service Chat Advisor

June 2021 – December 2022

• Delivered high-quality customer service through chat, resolving inquiries, complaints, and product issues.
• Maintained customer satisfaction rating by efficiently addressing customer concerns.
• Assisted customers with account management, order tracking, and troubleshooting technical issues.
• Utilized CRM tools to track customer interactions and follow up on outstanding issues.

Northumbria University

BSc (Hons) Forensic Science and Criminology

Expected Graduation: 2026