Arthur Openshaw
Digital Content & Social Media Specialist
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About
Reliable and adaptable professional with a strong background in customer service, technical support, and communication-based roles. Experienced in resolving customer issues, delivering clear communication, and working independently in remote or structured environments. Alongside professional experience, I independently manage a digital content project, developing practical skills in writing, website management, digital design, and online communication.
Seeking a stable position where I can contribute consistently and apply my skills within a professional team environment.
Experience
Independent Digital Project – Content & Website Management (Present)
- Built and manage a fully functional content website
- Create written content for online publishing
- Design visual assets using AI-assisted tools and prompt iteration
- Design merchandise including apparel and product graphics
- Manage basic e-commerce setup and product listings
- Maintain consistent platform updates and content delivery
Online Teaching & Language Support (Present)
- Deliver English language lessons and support
- Adapt communication style to suit different learners
- Provide structured and engaging lesson delivery
- Build confidence in clear, effective communication
Customer Technical Advisor at BSKYB Subscriber Services Ltd (2011-01 – 2012-12)
- Diagnosed and resolved customer technical issues
- Supported broadband, telephone, and TV services
- Managed customer cases independently
- Liaised with engineers and internal teams
Customer Advisor at J.D. Williams Group (2011-01 – 2011-12)
- Handled inbound and outbound customer calls
- Processed orders and supported sales campaigns
- Delivered customer service and sales support
Retail Supervisor at Debenhams (2010-01 – 2010-12)
- Supervised staff and daily store operations
- Managed sales floor performance and training
- Maintained customer service standards
Customer Supervisor at O2 (Telefonica UK) (1999-01 – 2002-12)
- Managed a team of 15 advisors
- Delivered coaching, training, and support
- Handled escalated customer issues
- Oversaw team performance and daily operations
Financial Services Advisor at Barclays Bank (2002-01 – 2003-12)
- Managed customer accounts and collections
- Delivered customer support and financial guidance
- Handled inbound and outbound communication
Customer Administrator at ADT Fire & Security (1997-01 – 1999-12)
- Supported customers with service queries
- Coordinated engineer scheduling and workload
- Managed documentation and client records
Full-Time Carer (2013-01 – 2025-12)
- Provided long-term care and support
- Managed responsibilities requiring organisation, communication, and reliability
- Developed strong problem-solving and interpersonal skills
Education
180 Hour TEFL Advanced Master Class in Teaching English as a Foreign Language
BTEC National in Engineering in Engineering
European Computer Driving License (ECDL) in Information Technology
