Arun Thomas

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.

November 2011 – October 2022

Budget Hardware | South Africa

Customer Service SupervisorKey Responsibilities & Achievements:

• Managed a team of circa 20 FTE’s. Achieving optimum productive output whilst maintaining high performance and team morale.
• Staff training, mentoring, and performance management.
• Managing customer complaints and resolving issues to ensure a best-in-class customer experience.
• Using my technical knowledge to expertly advise customers on the most suitable products.
• Answering customer enquiries and comparing product options. 
• Promoting specific stock lines as instructed by the director.
• Processed customer orders, deposits and payments (cash handling and card transactions) on automatic cash register connected to stock management system and giving the correct change. 
• Health and Safety management. Regularly reviewed relevant risk assessments. Investigated accidents and near miss incidents. Updated policies,keeping management informed on questions of policy.
• Managed business cash flow and prepared associated reports for key stakeholders.
• Maintained inventory control through regular stocktake inspections, ordering additional stock to ensure adequate supply levels. 
• Stock asset management. Maintaining accurate records of purchased stock costs vs sold stock price. Ensuring effective profit management and making use of effective statistical forecasting applications.
• Preparing a monthly payable and receivables report for key stakeholders with a high degree of accuracy. 
• Provided additional support and expertise to the other departments as and when needed.

2004 - 2006Visveswaraiah Technological University, Karnataka, IndiaMaster of Business AdministrationFirst Class 2000 - 2003Mahatma Gandhi University, Kerala, IndiaBachelor of Business AdministrationFirst Class