Elected Councillor - Harlow Council
(2021-05 - 2024-05)
- Addressed resident concerns such as housing, rent arrears, and local issues
- Attended council meetings and worked with the Planning Committee
- Saved council £10,000– £20,000 annually by outsourcing services
- Developed strong negotiation and communication skills liaising between residents and local authorities
- Coordinated community projects, improving local amenities and engagement
Foreign Exchange Consultant - Stansted Airport
(2023-04 - 2024-11)
- Managed currency exchange transactions and advised travellers on foreign currency
- Sold SIM and e-SIM cards, offered buy-back and sell-back deals
- Maintained up-to-date knowledge of currency rates and market trends
- Ensured compliance with financial regulations and customer identification protocols
- Delivered excellent customer service in a busy airport retail environment
Team Member - Camden Bar, Stansted Airport
(2022-05 - 2023-03)
- Greeted passengers, managed seating, and served food and beverages
- Maintained cleanliness and Health & Safety standards in the bar area
- Handled customer queries and resolved issues promptly to ensure satisfaction
- Worked efficiently under pressure during peak times
Volunteer Instructor - Origami and Art
(2023-03 - 2023-05)
- Taught classes in origami and art techniques on a voluntary basis
- Developed tailored lesson plans to suit different age groups and skill levels
- Encouraged creativity and confidence through hands-on learning activities
Enforcement Officer - Broxbourne Council
(2021-10 - 2022-03)
- Issued penalty charge notices for parking violations
- Managed conflict professionally when dealing with non-compliant drivers
- Maintained accurate records and reports of enforcement actions
Volunteer Instructor - Origami and Art
(2021-05 - 2021-06)
- Delivered art and origami classes
- Facilitated group activities promoting teamwork and skill development
PRM/Minibus Driver - Omniser (now ABM), Stansted Airport
(2018-06 - 2021-05)
- Assisted passengers with reduced mobility, ensuring safe and comfortable transport
- Chocked and coned aircraft, securing airside operations
- Coordinated with ground handling teams to meet tight flight schedules
- Delivered excellent customer service in a high-security environment
Customer Service Assistant - London Underground Ltd
(2001-06 - 2017-05)
- Sold tickets and advised customers on journeys
- Assisted in emergencies and coordinated station operations with management
- Monitored station safety, responding swiftly to incidents or hazards
- Provided support during evacuations and first aid situations
