Ash Parker

I am a hardworking and motivated individual who is able to work individually or well in a team. I have gained administration and office IT skills as I have worked in offices previously. I have also completed the Microsoft Office Specialist courses. I also work well towards targets and have excellent oral and written communication skills and I am ready to start work immediately.

Office Junior - Clearway Environmental Services

(2025-05 - 2025-05)

• Providing assistance to customers who had issues related to drains such as blockages or drainages
• Logged jobs on Big Change so drivers knew what work needed to be taken out and location of where the work would be taking place
• Speak clearly and concisely to the customer to understand their needs and to provide the best assistance I can provide

Customer Champion - KCOM LTD

(2022-10 - 2023-06)

• Providing assistance to KCOM customers who have enquiries or are needing assistance with their packages
• Completing GDPR to ensure you're speaking to the correct customer who has created the account with KCOM
• Advising customers on their needs for the use of KCOM packages. Being able to provide information about what works best for that particular customer
• Input data into an online system to provide notes for future call handlers regarding the customer who would if needed to call up in the future
• Speak clearly and concisely to the customer to understand their needs to provide them with the best assistance I can provide

Network Rail Advisor - Journeycall LTD

(2022-07 - 2022-09)

• Providing assistance to customers who are enquiring about work that is needed to maintain general maintenance for the safety of the railway
• Completing GDPR to safely ensure you're speaking to the correct member of the public and account holder
• Consulting customers who will need general help with issues regarding the stations Network Rail manage
• Relay information that customer has relayed to an online system for records for other members of staff that can take calls in the future

Customer Service Advisor - Job Centre Plus, Britannia House

(2019-01 - 2019-02)

• Providing guidance to diverse customers who require assistance, such as creating new benefit claims
• Educating customers to navigate the complex Universal Credit benefit system and recording their work search activities
• Helping customers with limited English to complete paperwork and in group sessions
• Meeting and greeting visitors on the main reception and directing them to the correct floor and assisting with queries
• Supporting Job Centre staff with any work helping the coaches, typing up documents, tailoring CVs to make them more presentable
• Using computers and office equipment
• Photocopying questionnaires for customers and encouraging customers to complete
• Helping partners visiting the Job Centre; assisting in group session and talking about working in the job centre to the group
• Handling customers confidential data
• Assisting the public on general IT use
• Completed fire safety and the understanding of the Data Protection Act and code of confidentiality

Customer Service Advisor - ResQ LTD

(2017-09 - 2017-11)

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• Working as part of the call centre team answering high volume of Inbound telephone calls
• Helping Npower business customers with queries regarding all aspects of their accounts, taking payments, bank details, explaining bill breakdown, referring customers to other departments
• Amending and updating personal details on the company database
• Working towards individual targets
• Adherence to Data Protection and customer confidentiality

Office Support - Lonsdale Community Centre

(2016-11 - 2017-01)

• Helping customers with general computer use, personal use, job searching and completion of applications
• Carrying out computer maintenance to certify the machines have no viruses and printers are working
• General office tasks ensuring all personal data has been erased

Word Expert - Microsoft 365 Apps (2024)

Microsoft Office Specialist - Associate - Microsoft 365 Apps (2024)

Excel Associate - Microsoft 365 Apps (2024)

PowerPoint Associate - Microsoft 365 Apps (2024)

Word Associate - Microsoft 365 Apps (2024)

Level 1 Award in ICT - ICT (2023)

Level 1 Award in AAT - Accounting (2017)

SAGE Accounts Award C1 & C2 - Accounting (2017)

Level 2 in Fire Safety - Health & Safety (2017)

Level 2 in First Aid, Health & Safety and Food Hygiene - Health & Safety (2016)

Level 1 Award in Business Administration - Business Administration (2016)

BTEC's Level 2 in IT and Creative Media - IT and Creative Media (2013)

GCSES - Maths & English C - Kingswood College (2011)