Ashley King

Adaptable professional with a strong foundation in customer service and operational support. Demonstrates effective leadership and communication skills to enhance team dynamics and service quality. Committed to continuous improvement and excellence in every aspect of work.

Events Supervisor at Upmarket Hotels & Leisure Ltd (2025-08 – Present)

• Supervised the setups/desetting
• Supervised small team in manager's absence, delegating tasks to ensure operational efficiency
• Managed the football teams
• Managed small and large-scale events, conferences and seminars
• Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards
• In this role I covered other departments, such as the 360 sky bar
• Supervised staff during busy shifts to ensure smooth operations
• Handled customer queries promptly, improving overall service experience
• Managed floor activities during peak times to optimise service delivery
• Managed table bookings to optimise seating arrangements and enhance service flow

Events Supervisor at The Faversham (2023-06 – 2025-08)

• Leading the team on setups
• Being the lead for the food service
• Resetting the venue on event days/after events
• Event show rounds
• Working the bar - making cocktails/cash handling
• Opening and closing the venue
• Leading a day delegate
• Making sure events run smoothly
• Stock takes - all crockery/bar stock

Supervisor at Lounges-caballero (2023-02 – 2023-06)

• Opening/closing of the restaurant
• Cashing up/banking cash
• Setting the bar up
• Delegating tasks for staff
• Kitchen checks
• Complaint handling
• Run the shift
• Making sure the team are providing a good service

Supervisor at David Lloyd Leeds (2021-07 – 2023-02)

• Doing opens/closes on the bar
• Maintaining good relationships with the members
• Dealing with complaints
• Making fresh coffees to order
• Cleaning and maintaining cleanliness of the restaurant floor
• Keeping things running smooth at busy times
• Running food/drinks to tables
• Issuing refunds when needed

Support worker at Active-Pathways (2021-01 – 2021-12)

• Administer medication
• Shift lead and allocating staff to support
• Cooking and cleaning
• Supporting service users in meetings with health care professionals
• Rehabilitating in the community
• Writing monthly support plans
• Weekly planners for service users

Housekeeper at Thorpe-park hotel and spa (2021-06 – 2021-08)

• Bed changing
• Cleaning the room to standard
• Cleaning public areas

Site and Events assistant at Northorpe Hall Child and Family Trust (2015-01 – 2020-10)

• Overseeing the General housekeeping of the full site - to deep clean of rooms and stock take
• Preparing refreshments/catering as required for meetings/conferences - preparing and handling and food in line with food hygiene policies
• Doing the hog roasts at events
• Setting up rooms for bookings as required by the person booking
• Ensuring the events run smooth by communicating with guests - alongside the events manager
• Help train new starters to company standard
• Serving meals to guests - 3 course meals/buffets
• Overseeing of the room changes at events
• Run with events when required - manage staff, making sure they know timings and what needs doing as and when
• Taking the lead on the clean-ups after the events and getting things ready for the following week
• Ordering stock for the site (cleaning products, food supplies)
• Being a key holder for the site volunteer at RSPCA charity shop - Huddersfield (2014-01 – 2015-12)

I was responsible for opening the shop and supervising the other volunteers whilst also

• Carrying out customer service
• Handling money
• Updating and effectively staging window displays
• Stock rotation
• Working in the work room, pricing stock, steaming clothes/cleaning stock ready for the shop floor

Retail assistant at Crawshaw butchers - Huddersfield (2012-01 – 2013-12)

I carried out a six-month work experience, which led to a full-time position of seven months. I worked in a fast-paced environment with a wide range of responsibilities and tasks;

• Customer care and service
• Handling money
• Reviewing and carrying out stock rotation
• Hygiene and shop upkeep
• Prepared food items according to safety and quality standards
• Following role policies and procedures with health and safety guidelines
• Managing areas independently when needed

Synaps (2011-01 – 2011-12)

For 6 months. In this role I trained in outbound sale calls, building on my communication and confidence skills, working upon verbal skills and effective de-escalation with managing complaints.

• Call centre-based apprenticeship

mathematics – Y.M.C.A training college (2011-01)

BTEC in Art – Temple moor high school science school (2009-01)