Ashley Mcglynn

Dedicated and reliable Customer Service Manager with strong experience in customer engagement, cash handling, and conflict resolution within fast-paced retail and hospitality environments. Known for maintaining high service standards, supporting team morale, and managing sensitive customer situations with professionalism and empathy. Brings additional life experience in caring for children of varying ages, elderly family members, and individuals with additional needs, demonstrating patience, adaptability, and strong interpersonal skills.

Now seeking a new career opportunity to apply transferable skills in a growth-focused role.

Customer Service Manager - Ladbrokes - Liverpool, Merseyside

(2019-11)

• Maintain expert knowledge of company products and services to support customers and team members.
• Open and close premises in line with company procedures and compliance standards.
• Deliver high-quality customer service in a fast-paced, high-volume environment.
• Manage daily banking processes and large cash volumes accurately.
• Identify and resolve cash discrepancies efficiently.
• Handle challenging and vulnerable customer interactions with professionalism and care.
• Support safe and responsible gambling practices.

Bar Associate - Wetherspoons - Liverpool

(2015-01 - 2019-11)

• Managed bar inventory, stock takes, and supplier ordering.
• Maintained cleanliness and compliance with hygiene and licensing regulations.
• Handled high-volume cash and card transactions accurately.
• Supported smooth daily operations through effective organisation and teamwork.
• Resolved customer conflicts professionally, maintaining a positive environment.
• Delivered friendly, efficient, and customer-focused service.

Diploma of Higher Education - Care - Southport College

GCSEs - Maricourt High School