Ashley Saindon

Personable leader with extensive experience in managing teams, optimizing customer experience, and driving operational excellence. Skilled in cross-functional collaboration, partner relationship management, and implementing innovative solutions, including AI tools, to enhance efficiency and customer satisfaction.

Senior Customer Service Manager at iHomefinder (2014 – 2025)

• Successfully led and managed a diverse team of 16 individuals, including two managerial-level staff, to achieve organizational goals and deliver exceptional results in customer service.
• Spearheaded a long-term upgrade project, successfully upgrading 2,421 clients, resulting in an additional $225,900 in Monthly Recurring Revenue (MRR). Delivered results 50.2% above projected performance.
• Led the decision-making and implementation of a third-party AI chatbot to streamline customer support operations.
• Established and managed a successful partnership with an offshore staffing company, facilitating the onboarding of 12 Virtual Assistants.
• Achieved a significant turnaround in Net Promoter Score (NPS), improving it from -46 to +23 within 8 months. Implemented strategic initiatives to enhance customer satisfaction.
• Mentored and developed team members, leading to 7 promotions across various roles and departments.
• Played a pivotal role in large-scale partner management, conducting weekly check-ins, developing improvement plans, overseeing training programs, and ensuring effective collaboration.
• Fostered strong collaboration with product and engineering teams to effectively advocate for customer concerns, identify and prioritize bugs, and champion product enhancement requests, ensuring alignment with customer needs and business objectives.

Account Executive at Alameda Magazine (2012 – 2014)

• Managed over 500 accounts for Oakland Magazine and Parent’s Press bringing in over $120,000 in advertising sales
• Developed long-standing relationships with local businesses to ensure successful advertising runs that fit their marketing needs and budget.
• Assisted in the planning of magazine launch parties and networking events to bring awareness to the magazine and local businesses.

Bachelors in General Studies Focus: Social Behavior and Human Understanding – University of Arizona (2012)