Ashner Cruz

Operations Supervisor with experience in aviation catering and food manufacturing environments. Strong background in HR administration, compliance, and daily operational control. Proven ability to manage teams, improve efficiency, and ensure service delivery in fast-paced, regulated settings.

Operations Supervisor - dnata Catering - Heathrow Airport

(2025-12)

• Ensure compliance with company policies, food safety standards, and regulatory requirements.
• Manage employee lifecycle processes including onboarding, contracts, probation reviews, and performance management.
• Monitor attendance, sickness, AWOL cases, RTW processes, and maintain Bradford Factor reporting.
• Handle HR case management including absence and misconduct investigations.
• Support payroll accuracy and sort payment queries.
• Supervise daily production operations and stock control.
• Support New joiners' briefings and registration for biometric attendance on the system.
• Train and develop staff, lead team briefings, and drive continuous improvement initiatives.

Planning Analyst - dnata Catering - Heathrow Airport

(2022-12 - 2025-11)

• Coordinated with Airline Account Managers to review service performance and resolve operational issues.
• Supported management during leave periods, ensuring continuity of operations.
• Acted as a key communication link between Shift Managers, Supervisors, and other departments.
• Liaised with IT, Help Desk, and CBASE teams to resolve system and compliance issues.
• Monitored staff hours, attendance, and flight schedules to support workforce planning.
• Managed ID cards, locker allocation, stationery orders, and operational labelling.

B.Sc. & Diploma - Hotel Management & Catering Technology - Bharathiar University (2020)