NHS UCLH – Outsourcing Team lead
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I am a meticulous, driven, and energetic professional with a relentless passion for excellence. My unwavering work ethic and commitment have always been my most powerful communication tools. Whether I'm working independently or as part of a team, I take full accountability, consistently deliver my best, and inspire others to do the same.
My approach is strategic, constantly seeking the most effective and efficient solutions to overcome challenges. I thrive in collaborative environments, leveraging my strong social calibration to work harmoniously with others, ultimately achieving the best outcomes.
I am a perpetual learner, dedicated to my personal and professional development. I actively seek ways to enhance my knowledge and skills, whether through reading, learning new techniques, or applying newly acquired knowledge to real-world situations.
In my employment history, I have demonstrated my ability to lead and manage teams, drive sales, and exceed targets. From my experience in the healthcare sector, where I improved processes and collaborated with stakeholders, to my role as a Territory Account Manager at Just-Eat, where I contributed significantly to revenue growth, my track record reflects my passion for achieving results and building strong relationships.
My goal is to continue growing and excelling in my career, leveraging my skills and dedication to make a meaningful impact in my field and beyond.
I have a passion for excellence and a proven track record in various roles. In my current position as an NHS UCLH Outsourcing Team lead, I have improved processes, collaborated with stakeholders, and consistently met SLAs, resulting in an 85% performance improvement. I also have experience in managing and training teams, creating reports, and implementing initiatives.
Previously, I served as a Patient and Sales Team lead at a healthcare clinic, where I excelled in sales, coached and developed staff, and handled customer care and complaints resolution. I have also worked as a Financial Market Analyst in the Forex trading industry, demonstrating strong analytical and risk management skills.
Before that, as a Territory Account Manager at Just-Eat, I contributed to close to £4 million in sales revenue, managed a large territory, negotiated high-value contracts, and built lasting client relationships, consistently exceeding targets.
I am committed to continuous learning and personal development, always seeking ways to enhance my knowledge and skills. My goal is to leverage my expertise and passion for excellence to make a significant impact in my chosen field.
My career journey has been marked by continuous growth and a strong commitment to achieving excellence. From my current role as an Outsourcing Team Lead at NHS UCLH, where I've successfully improved processes, managed stakeholder engagement, and demonstrated exceptional management and training skills, to my prior position as a Patient and Sales Team Lead at a healthcare clinic, where I excelled in sales, coaching, and customer care, I've consistently delivered results and fostered professional development. My experience as a Financial Market Analyst in Forex trading honed my analytical abilities and risk management skills, while my role as a Territory Account Manager at Just-Eat, where I contributed significantly to revenue growth and built lasting client relationships, showcased my strategic negotiation and exceptional customer service skills. My educational journey, including an Access to Higher Education Diploma in Accountancy, AS level studies in Mathematics, Accounts, and Economics, and a solid foundation in GCSEs, further underscores my dedication to academic excellence. In addition, my diverse skill set, including problem-solving, effective communication, and proficiency in various software packages, reflects my commitment to personal and professional development. My interests in reading and fitness coaching drive me to help individuals become their best selves, both in and out of the workplace. Overall, my journey is a testament to my unwavering dedication to continuous learning, growth, and achievement.